Chris Neon

Traded my old lease (Jeep) to get into a new Lease with them. Complete Ed the deal what’s told the would get the smudge out of My current lease so I wouldn’t get charged for it. And return it to the leasi them. Complete Ed the deal what’s told the would get the smudge out of My current lease so I wouldn’t get charged for it. And return it to the leasing company for me . They did neither and I was charged a Hefty end lease payment. I also blew a tire two days after having the vehicle . VW care was not helpful and Brooklyn Volkswagen charged me full price for the tire. They had the new vehicle for 5 days and once I got the car back I had to take it back the next day because it didn’t have wiper fluid. I called the dealership numerous times to speak to the manager regarding my displeasure and complaints and no one came to the phone or called me back. More

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If I can leave this company a -5 stars I would. Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked wit Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked with a sales rep named Yemen he is short, bald, fat and greedy. I also worked with this African American guy in finance with these big bug eyes 👀 . Almost felt like I was playing poker with him for the deal to go through. I have had many issues with calling and texting my sales rep repeatedly and the company for months with no clear direction. They did not care when I needed to get the car looked at either. This company recorded me without my consent when I finish the sale of the vehicle, like I won the lottery. I told this guy at the front desk to delete it. I don’t want my video out there. My sales rep Yemen recorded me to post on his Instagram after I told him repeatedly do not do that he said he would delete it But I doubt he did. It’s like he was thirsty for followers 🤦‍♂️ He even told me the car I got came with the highest trim sound system. I had to tell him no it didn’t, because I could tell instantly that it did not have it. Do your homework, bro on a vehicle you’re trying to sell. It didn’t matter though, since I always upgrade to aftermarket. Get this after the car was ready for me to drive home, Yemen told me to pay a tip to the guy who washed the car. I told him I have no cash so Yemen said I can cash app him like are you crazy? I just spent thousands of dollars and you want more?! Don’t get me started on one of the sales managers. One in particular, his name was George or Jorge not sure of spelling. I thought he would be a good resource however, his only response to me was, I don’t know why you waited so long. I’m like excuse me, sir xxx. Let’s just say I wanted to call him a word that sounds like HUNT but starts with the letter C. I tried my hardest to be patient and do my due diligence, but clearly you can tell by my review I’m unsatisfied and no results were delivered. Now watch their be some xx customer service response to this like they actually care. “ Oh we’re so sorry Blah blah blah blah blah blah” If you’re that, sorry refund me for the time that I wasted working with you creeps. As a man, I truly respect the women that work here. They were the only ones that were helping me, and they also were frustrated with the incompetence of the men. Don’t even bother trying to speak to the owner I was told he is an a hole. AND I hope he sees this too. Good work, Brooklyn Volkswagen YOU made a very unsatisfied customer. More

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Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More

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Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend this dealership to anyone. Overall unsatisfactory service. I service my car and a few hours later the tire was punctured. More

by elaine12sc.sc Verified Customer Verified Customer

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Brooklyn Volkswagan was very helpful. I came in and they assisted with financing and was very polite. I came in and they assisted with financing and was very polite. More

by APh Verified Customer Verified Customer

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BEAUTIFUL EXPERIENCE WITH CHRIS NEO RAMON CALDERON AND GORIE FROM THE MOMENT I WALK INTO THE DEALERSHIP TO THE FINANCE AND DELIVERY EVERYTHING WAS PERFECT THANK YOU BROOKLYN VOLKSWAGEN FOR A BEAUTIFUL GORIE FROM THE MOMENT I WALK INTO THE DEALERSHIP TO THE FINANCE AND DELIVERY EVERYTHING WAS PERFECT THANK YOU BROOKLYN VOLKSWAGEN FOR A BEAUTIFUL EXPERIENCE More

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Excellent nice client tell clean place nice dealership love Michael love jose the mechanics are nice love Michael love jose the mechanics are nice More

by MURIELLEP1979 Verified Customer Verified Customer

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GREAT EXPERIENCE GUYS SUPER HONEST BEAUTIFUL PREMISES I WOULD RECOMMEND ANYONE TO PURCHASE A CAR FROM THEM DROVE 2 HOURS WAS WORTH IT DEAL WITH CHRIS NEO MAMDOH FINANCE MANAGER CRIS NEO SALES SPECIALIST A WOULD RECOMMEND ANYONE TO PURCHASE A CAR FROM THEM DROVE 2 HOURS WAS WORTH IT DEAL WITH CHRIS NEO MAMDOH FINANCE MANAGER CRIS NEO SALES SPECIALIST AND MANAGER S RAMON CALDERON AND LU GASHI More

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Beautiful work by the crew and people’s team at the desk great job on my car and great job on my car and More

by JOHNCOLE1210 Verified Customer Verified Customer

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MY EXPERIENCE TODAY WAS AMAZING CHRIS NEO MADE ME FEEL LIKE A PRINCESS SHOW ME AROUND HELP ME FIND MY BEAUTIFUL RANGE ROVER THANK YOU FOR THE AMAZING EXPERIENCE BROOKLYN VOLKSWAGEN LIKE A PRINCESS SHOW ME AROUND HELP ME FIND MY BEAUTIFUL RANGE ROVER THANK YOU FOR THE AMAZING EXPERIENCE BROOKLYN VOLKSWAGEN More

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