Volkswagen of Nanuet

I had a great experience purchasing my ID. Buzz from Volkswagen of Nanuet. Kelina made the entire buying process easy and stress-free, guiding me through every step with professionalism and pa Buzz from Volkswagen of Nanuet. Kelina made the entire buying process easy and stress-free, guiding me through every step with professionalism and patience. Since the ID. Buzz is a rare vehicle and they only had one on the lot, she didn’t initially have all the answers to my questions. However, when I returned the next day, she had taken the time to learn everything about the vehicle and was able to answer every question I had. That level of dedication and customer service really stood out to me. If I’m ever in the market for another Volkswagen, I’ll definitely be returning to Volkswagen of Nanuet. Highly recommended! More

Great place to do business. Will consider recommending the dealer ship to friends and family. Will consider recommending the dealer ship to friends and family. More

WAITED FOR HOURS TO GET VEHICLE SERVICES AFTER THE SERVICE VEHICLE CHECK ENGINE LIGHT CAME BACK ON HAD TO GO TO ANOTHER VW DEALERSHIP JACK DANIELS VW AND THEY DIAGNOSED IN A HOUR AND REPLACED THE FAUL SERVICE VEHICLE CHECK ENGINE LIGHT CAME BACK ON HAD TO GO TO ANOTHER VW DEALERSHIP JACK DANIELS VW AND THEY DIAGNOSED IN A HOUR AND REPLACED THE FAULTY PART . IF YOU NEED ANYTHING GO THERE More

Thought this recall was for whole instrument cluster. I told them of problem I have been having with gas gauge and keeping track of mileage. This was not included in recall so still not fixed. This is th I told them of problem I have been having with gas gauge and keeping track of mileage. This was not included in recall so still not fixed. This is the third time I have brought my car for this problem and it still exists. The other two times I was told there was nothing wrong with it. I have to keep track of my mileage to ascertain when I need gas. The car had a little over 11,000 miles on it. Very frustrating and shouldn't be. More

Nanuet dealer does not hold their promises. When I bought my Taos they gave me a deal of free oil change and NY state inspection. I went to get my 2 nd year inspection and Oil change atmay 20 When I bought my Taos they gave me a deal of free oil change and NY state inspection. I went to get my 2 nd year inspection and Oil change atmay 2026. They told me they don’t honor these deals anymore. After I toll to them. They will honor this time because they did not let me know this deal is over. More

Great facility prompt kind on time I purchased my car and I’m not regret Thank I’m 1/2 hrs drive away and pleased to be back always for any kind of service and I’m not regret Thank I’m 1/2 hrs drive away and pleased to be back always for any kind of service More

I like the VolkswagenSevice from this place , the advisor very kind very nice. They try to help you as much as they can. I recommend this place. very kind very nice. They try to help you as much as they can. I recommend this place. More

Brought my car in short notice for reprograming my car and key ( had to get towed in) i ask if they could get it done by the time i needed it..and they did it! and key ( had to get towed in) i ask if they could get it done by the time i needed it..and they did it! More

Dealership is Under New Management and I'm impressed so far. Krystal was my service rep and she was very attentive friendly and kept me well informed of the time frame involved in my service far. Krystal was my service rep and she was very attentive friendly and kept me well informed of the time frame involved in my service More

You should be able to leave zero stars. Where to start with how bad this business is? My car was there a week, I called multiple times a day because no one ever would call me back. The loan Where to start with how bad this business is? My car was there a week, I called multiple times a day because no one ever would call me back. The loaner I was told I would get, never happened. The part that they will call me about on Friday? No call. When I finally am told that my car is repaired, the following Tuesday, I go to pick it up, the battery is dead. I waited over 90 minutes, with no idea if I'd be walking out of there with a car. There was zero communication and the staff was very condecending. Was told, "well maybe they left the lights on, and I should calm down." Was promised that by 5pm that day Justin, the manager would call me. Was I suprised to never receive a call? No I was not. Very telling of how the entire dealership. Disgusted in every aspect. Obviously I will never return to the dealership but they have managed to turn me off from ever getting a VW again and if I could get out of my current lease I would in a heartbeat More