Smithtown Volkswagen

Terrible experience. I brought my car in specifically to confirm my warranty coverage before scheduling service. The dealership checked their system, called for approval, I brought my car in specifically to confirm my warranty coverage before scheduling service. The dealership checked their system, called for approval, and walked me through setting up the appointment. After I dropped the car off, they suddenly claimed I wasn’t covered and tried to sell me to fix it on a warranty that I already have. I called the warranty company myself and confirmed that I am covered, but Steve refused to acknowledge it. Completely unprofessional and dishonest. They’ve lost my business, and I’ll be warning everyone I know to avoid this dealership. More

Jamie, Philip, and Justin take great care of their customers and the cars. They are very professional and personable- I have only great experiences when coming here! I would highly recommend this VW d customers and the cars. They are very professional and personable- I have only great experiences when coming here! I would highly recommend this VW dealership and I wouldn’t trust my car anywhere else!! Thank you guys More

This dealership is a great place to buy a car. Sales was knowledgeable and great to work with. They worked hard to work within my budget to get the car I wanted. They made the buying experience ea Sales was knowledgeable and great to work with. They worked hard to work within my budget to get the car I wanted. They made the buying experience easy with their online application process, which made the paperwork process fast and easy. Overall, great place to buy a car! More

Thank you, Jasmine! I really appreciate your excellent service. You got my VW in and out of the service department quickly, just as you promised. I really appreciate your excellent service. You got my VW in and out of the service department quickly, just as you promised. More

Prompt and efficient service. Service rep went over all performed tasks and future service. Look forward to returning. Service rep went over all performed tasks and future service. Look forward to returning. More

I scheduled my appointment for an oil change and inspection. I was called and told there was a ck. Engine light so it wouldn't pass inspection. It would cost $250 to resolve. I told Jasmine there inspection. I was called and told there was a ck. Engine light so it wouldn't pass inspection. It would cost $250 to resolve. I told Jasmine there was no light on, when I dropped it off. She said she would leave inspecyion sticker on. Dropped car off @ 11am told I needed car back @ 3pm. Valet dropped me off at home 1mile away. Got a call car was ready At 3pm took 1hr and a half for valet to pick me up. Got car at 5pm late to my grandsons graduation . There was no ck engine light on. Called and spoke to Jammie in service explained the situation told me to bring in Mon @11am. PS Car passed inspection no ck engine light on.Hope VW is not scamming customers in believing ck engine lights on. When I p/u my car I spoke to Jasmine she said she didnt see light but Mechanic Mike told her it was on. I have had VW cars for 15 yrs. This was rhe worst experience I ever had More

Very informative and no pressure applied. Jacob was very nice and efficient. Explained our new vehicle in detail. Jacob was very nice and efficient. Explained our new vehicle in detail. More

I had an excellent experience. The service was done expeditiously and I was treated with kindness and respect. The service was done expeditiously and I was treated with kindness and respect. More

Customer service and technicians are top-notch. Always happy,kind and patient. They always explain any and all work done in detail answers all questions very professional. Smithtown service depart Always happy,kind and patient. They always explain any and all work done in detail answers all questions very professional. Smithtown service department definitely played a role in be purchasing a car from them. More

Service was fine except for the fact that I’m still waiting for a call back to confirm that something was completed. Asked/calked several times and no response waiting for a call back to confirm that something was completed. Asked/calked several times and no response More