869 Maryland Mazda/1000 Service Centers

Amazing service as always, very thorough. - cmalt001

Amazing service as always, very thorough. Service department is always excellent and Sam is a great service advisor!

Nick Velasquez - thank you so much for all your help and - hrf0069

Nick Velasquez - thank you so much for all your help and kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again!

Annette was very friendly and an excellent service - KathyR

Annette was very friendly and an excellent service advisor. She provided me with a clear explanation for the issue I was having with my vehicle and what was done to repair it. She answered all of my questions without hesitation. A+

Service along with sales team is amazing. - Allan

Service along with sales team is amazing. Incredibly rare in these days and times. Special thank you to service technician Rick and sales team member Brian and Mike.

Cindy Burroughs helped me and was kind, courteous, - Martha.rothblum

Cindy Burroughs helped me and was kind, courteous, knowledgeable, and above all provided superior customer service!

Great service and flexibility. - JSUN75

Great service and flexibility. I have worked with Kevin the most and he is always patient, professional, and polite. Thank you.

I want to express my sincerest appreciation to Joe - rkramer50

I want to express my sincerest appreciation to Joe Geisbert. During an ad hoc visit to the dealership, I mentioned to Joe an issue with the driver's side door handle. He contacted one of the technicians to investigate the issue and quickly informed me of the required resolution. Joe has always been a professional & honest with me, and made me feel more than just a valued customer. Thank you, Joe.

Keon Tobin is my service advisor. - Shionrn

Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit.

Although I did not have a scheduled appointment I still - jfsivels

Although I did not have a scheduled appointment I still received quality customer service in a timely manner.

Knowledgeable, honest, efficient and friendly service - Kate

Knowledgeable, honest, efficient and friendly service from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged transportation to and from my home while the work was underway. He kept me posted, and returned my car sparkling clean. Can’t say enough good things.

Very professional and friendly. - marionhall618

Very professional and friendly. Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic.

Clean, quiet, respectful dealership. - munmurph

Clean, quiet, respectful dealership. Tyler Stokes was a real pleasure to talk to. I will work with him when it's time to buy my next vehicle.

Amazing customer service. - rfeudale

Amazing customer service. Everyone is friendly and willing to assist. Today I had the pleasure of meeting Mr. Tim Kral, Service Manager who was eager to assist me with an issue I was having with my tires. I have been a long standing customer of Jim Coleman Honda and I always trust them to take care of me and my car.

Very efficient and transparent. - brownan

Very efficient and transparent. First time using dealer for service (5k oil change) and pleased that it was such a good experience given they're my local dealer.

Went to ourisman Honda of Laurel to buy parts and order - Mrjunor1

Went to ourisman Honda of Laurel to buy parts and order an extra key for my suv. The gentleman at the service desk was professional and knew what he was doing while assisting me with my orders. Thanks to Mohamed Jalloh for being a team player and making my overall experience excellent!

I received great service from the customer service - cynthia.walker0

I received great service from the customer service department and they were kind and helpful to me.

Treated like family. - DENNISMCCARTNEY18

Treated like family. Professional and knowledgeable my concerns are always addressed and my satisfaction with the completed work.

Nice and friendly people - dedicated to their service - - akindelepopoola

Nice and friendly people - dedicated to their service - with the few services since August 2023, they relay their observations to you in a very friendly manner albeit letting you know the importance!

Always a good experience dealing with Criswell Nissan. - Gpmargelos

Always a good experience dealing with Criswell Nissan. They care about their customers, their work and the overall satisfaction.

As always, outstanding service by the entire Service - specht21 christy

As always, outstanding service by the entire Service Dept. managed by Kris Parker. A terrific, congenial, and professional person in charge of numerous people. The girls up front Faith, Marie, and Kayla are extremely helpful, are happy to be dealing with the public, assisting those of us older customers with moving items from our cars to loaners or to just carry items inside as we work on tasks in their great waiting areas. I can't say enough about the service mechanics. They are always welcoming and utilize terrific manners. Thank you to Ryan Dryden, Ryan Nauman, Kenny Webster, Kenny Fludd, Tyler, Jay, Nate, Patrick, Jackson, and Josh. I hope that I did not leave out anyone. They never make me feel dumb when I ask a question or don't understand how to work something in my vehicle. I enjoy taking them treats and they make it a point to thank me in person. This is my third Subaru Outback. My salesperson was Joe Kostecki from WV and he is knowledgeable, not pushy and a joy to work with. A huge thank you to Kris Parker and his entire team for making taking your car in to be serviced a treat. By the way, there are always coffees, teas and waters available and snacks. The ladies room is pristine. Every employee I have encountered in the last ten years has been an asset to the Gateway Subaru Company. Looking forward to buying my next Subaru in the not so distant future.

This is for the Service Dept: I cannot express my thanks - HollenJ

This is for the Service Dept: I cannot express my thanks and appreciation high enough for your Service dept !!! We were on our way, driving to Florida from New Hampshire in our Honda Ridgeline when we suddenly got a check engine indicated, and we lost more than 50% of engine power. To make a long story short, we were able to get off the highway and get it towed to Hagerstown Honda. With Jarrod’s help, it was fixed promptly the next day ! We are now in Florida with a fine running Ridgeline ! Hagerstown Honda’s Service Dept. was an absolute blessing !!! We can’t say Thank You enough !!!

I had a great experience working with Juan C. - davidalfaro

I had a great experience working with Juan C. He was incredibly helpful, professional, and made the entire process smooth and stress-free. He took the time to understand my needs and ensured I was completely satisfied. I highly recommend Juan C to anyone looking for excellent service!

This ia a very reliable dealership. - Fibioliviawijaya

This ia a very reliable dealership. The associates are very helpful and friendly. I’m satisfied with my new car.

Thanks JBA for excellent service on my vehicle. - ROBINSMIFH

Thanks JBA for excellent service on my vehicle. Sale Rep kept me informed of the process until the completion of the damages.

Mr.chris s.listens and don't talk too much explains what - Deborahjohnson19571

Mr.chris s.listens and don't talk too much explains what the situation is about

Doug in the service department was great. - Xzayhill

Doug in the service department was great. His customer service was exemplary. I arrive early for my service appointment and he helped get me in and out with no wait and also gave me some great suggestions for helping to maintain my vehicle.

Went in early for my appointment an Tony help me right - chris198116

Went in early for my appointment an Tony help me right away. An got me in an out in about to minutes customer service was great.

Wanted to thank Nathan for getting my Silverado Clijet - tawe71176

Wanted to thank Nathan for getting my Silverado Clijet from being able to drop it off a day before (Wednesday) to getting me a courtesy vehicle so it would aloud me to be able to still take care of other commitments behind the scenes. Also with providing me an update with the process today (2-20-25) with the completion of protection on my truck. Thanks again to all the staff at Criswell who had a part in my New Truck

Service performed well. - JIM170

Service performed well. Rep showed me how to qualify for discount I was not aware of.

Customer service was perfect (Thank you, Oz! - equestrian.rider

Customer service was perfect (Thank you, Oz!) Care was thorough! We will be back again!