I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion
Read moreDealership Experience
1 yr, 3 mos
Industry Experience
24 yrs, 8 mos
Specialties & Trainings
Emergency Medical Technician
Licensed Nurse non active
Certified Air conditioning Refrigeration Tech
Army and Air Force Veteran
View more specialties & trainings16 Reviews
Write a Review16 Reviews of Frank Wilson
June 05, 2024
The staff was pleasant, yet professional, and answered all my questions exceeding my expectations. I was impressed that my wait time was minimal while the service was performed. The wait area was clean an all my questions exceeding my expectations. I was impressed that my wait time was minimal while the service was performed. The wait area was clean and comfortable. More
May 25, 2024
Service told me wrong about pricing on the two flushes. They spilled brake fluid all over my car and promised me 45 min and it took 3 hours due the spill, when I originally went in there for just an oil ch They spilled brake fluid all over my car and promised me 45 min and it took 3 hours due the spill, when I originally went in there for just an oil change. I was told this special is authorized and put on by Toyota and that once the sale ends the end of the month, it will not be offered again. Then I am told after waiting a total of 4 hours that I need to take my car to the car wash to get any access brake fluid off. Car wash was closed due to it raining. Then I got home and wedged between my hood and windshield is the brake fluid reservoir cover, scratching my paint. They literally slammed the hood closed without putting it back in place and now I have marks and the rubber seal is twisted and loose. This is a new vehicle. This has been so stressful and I question the integrity of the service I received. More
Other Employees Tagged: Eaves
April 25, 2024
Great job by the service department always have a good experience when going to the dealer experience when going to the dealer More
Other Employees Tagged: Chris Kusterer, Grant Monks
March 27, 2024
Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More
Other Employees Tagged: Grant Monks
February 11, 2024
their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. an hour it will take to replace the item. I'm taking my problem some place somewhere else. More
Other Employees Tagged: Chris Kusterer, Grant Monks
December 21, 2023
very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, More
Other Employees Tagged: Chris Kusterer, Grant Monks
December 11, 2023
Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More
Other Employees Tagged: Chris Kusterer, Grant Monks
November 14, 2023
When the alert came up that maintenance was required on my Tacoma, I was surprised that I was able to secure an appointment in the same day. The reception crew was polite and moved quickly to process me in my Tacoma, I was surprised that I was able to secure an appointment in the same day. The reception crew was polite and moved quickly to process me in and the maintence crew completed the work in a clean, timely fashion. More
November 12, 2023
Chris was excellent with his professional and personal attention. I trust his judgements and will come back for all my services. attention. I trust his judgements and will come back for all my services. More
Other Employees Tagged: Chris Kusterer