Frank Wilson
Frank Wilson at Ourisman Toyota 40
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Frank Wilson

Service Lane Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.6
16 Reviews

I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion

Dealership Experience

1 yr, 3 mos

Industry Experience

24 yrs, 8 mos

Specialties & Trainings

Emergency Medical Technician

Licensed Nurse non active

View more specialties & trainings
4.6

16 Reviews

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16 Reviews of Frank Wilson

June 05, 2024

Dealership Rating
Employee Rating

The staff was pleasant, yet professional, and answered all my questions exceeding my expectations. I was impressed that my wait time was minimal while the service was performed. The wait area was clean an More

by tb_pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Ourisman Toyota 40 responded

Ron Jackson Sales Manager

Jun 05, 2024

Ourisman Toyota 40 responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's our priority to ensure that every interaction, from sales to management and financing, is professional, friendly, and helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Ron Jackson Sales Manager

Jun 06, 2024

Ourisman Toyota 40 responded

Thank you for taking the time to leave your comments. We are delighted to hear that you had a good experience with our service department, please do not hesitate to reach out if we can be of any future assistance!

May 25, 2024

Dealership Rating
Employee Rating

Service told me wrong about pricing on the two flushes. They spilled brake fluid all over my car and promised me 45 min and it took 3 hours due the spill, when I originally went in there for just an oil ch More

by Cellini.laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eaves

Jun 05, 2024

Ourisman Toyota 40 responded

Ms Cellini, I sincerely apologize to learn of your experience. I believe our General Manager had attempted to reach you right after your visit, however I'd be happy to speak with you and see if there is anything I can be of assistance with. You are welcome to email me at gmonks@ourismancars.com or call at 410-670-3230. I would appreciate the opportunity to make things right. -Grant Monks Service Director Ourisman Toyota

April 25, 2024

Dealership Rating
Employee Rating

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

May 02, 2024

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

March 27, 2024

Dealership Rating
Employee Rating

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Monks

Mar 27, 2024

Ourisman Toyota 40 responded

Thank you!

February 11, 2024

Dealership Rating
Employee Rating

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Feb 16, 2024

Ourisman Toyota 40 responded

I appreciate the feedback!

December 21, 2023

Dealership Rating
Employee Rating

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, More

by logistics66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Jan 02, 2024

Ourisman Toyota 40 responded

Thank you so much!

December 11, 2023

Dealership Rating
Employee Rating

Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More

by Rahman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Dec 11, 2023

Ourisman Toyota 40 responded

Rahman, Thank you so much for your kind words! We look forward to you visiting us for your next service need.

November 14, 2023

Dealership Rating
Employee Rating

When the alert came up that maintenance was required on my Tacoma, I was surprised that I was able to secure an appointment in the same day. The reception crew was polite and moved quickly to process me in More

by peter.f.annunziato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Ourisman Toyota 40 responded

Peter, thank you for taking the time to review the Ourisman Toyota 40 Service team. We are grateful for the opportunity to help you and your Tacoma. We are very pleased to know you had a 5 star experience and we look forward to showing you the same experience at your next maintenance interval.

November 12, 2023

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Employee Rating

Chris was excellent with his professional and personal attention. I trust his judgements and will come back for all my services. More

by Green572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer

Nov 13, 2023

Ourisman Toyota 40 responded

Thank you Green572! We appreciate you taking the time to review Ourisman Toyota 40 and Chris. We are very pleased to hear that you had a 5 star experience. We look forward to seeing you next time for another 5 star experience!

November 11, 2023

Dealership Rating
Employee Rating

Appt was scheduled timely. ...same day. Great service! Pleasant& Efficient Staff. Will definitely be back More

by marycoyne60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Coyne

Nov 11, 2023

Ourisman Toyota 40 responded

Marycoyne60, thank you for taking the time to review the Ourisman Toyota 40 Service team. We greatly appreciate your business and your 5 star review. We are very pleased to know about your great experience with us and thank you for sharing. We look forward to seeing you next time!

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