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I am updating my previous review to five stars - YAISELPEREA
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I am updating my previous review to five stars because I believe that when a business makes a genuine effort to correct a disappointing experience, that effort deserves to be recognized.
After a very frustrating service experience on October 22 with my 2024 Chevrolet Traverse, I was contacted the following Saturday by Yesenia, my original service advisor. She was extremely kind, professional, and attentive. Although the issues with my initial service were not personally her fault, she showed genuine concern and took the time to follow up, which I truly appreciated.
When I returned to the dealership, Yesenia was not working that Saturday, but I was welcomed by her colleague, Alejandro Leo Chico, who was incredibly courteous and helpful. Alejandro, along with Romell, whom I believe was the manager, took responsibility for addressing my concerns and making sure my vehicle received the attention it needed.
They performed a thorough inspection of my vehicle’s cooling system, addressing multiple components, including hoses and seals, to resolve the recurring coolant leak. I especially appreciated that they took my concerns seriously and made a genuine effort to identify and correct the problem rather than simply offering a temporary solution.
I intentionally waited before updating my review because I wanted to see whether the repairs would hold up. As of November 12, I am happy to report that my vehicle has not lost any additional coolant, and we have not noticed any puddles or signs of leakage underneath it.
While I cannot forget how disappointing my initial experience was, I strongly believe in giving credit where it is due. Yesenia, Alejandro Leo Chico, and Romell demonstrated professionalism, kindness, accountability, and a genuine commitment to customer satisfaction. Their efforts made a significant difference in restoring my confidence in Tropical Chevrolet.
I sincerely hope the issue has been permanently resolved. If the problem ever returns, I would be willing to bring my vehicle back, provided that the same level of attention, transparency, and quality service is maintained.
Thank you, Yesenia, Alejandro, and Romell, for listening to my concerns, taking them seriously, and working hard to make things right. Your dedication deserves recognition!
I truly appreciate the effort and hope this level of customer care continues for every customer.
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