Our son’s Cadillac was towed to this dealership after - K
Our son’s Cadillac was towed to this dealership after what we believed was a simple battery issue. After three days, the service advisor, Dave, informed us that diagnostics would cost at least $2,000, but suggested we file an insurance claim because they suspected a lightning strike.
After another week without a diagnosis, our Progressive insurance agent advised us the dealership was requesting even more time, which he reluctantly approved. Communication with Dave was unprofessional—he was unresponsive for days, used profanity, and eventually stopped replying to messages. When we followed up, the service director, Bill, let us know Dave was not longer working there, admitted that Dave was “nefarious” and promised to get to the bottom of the issue.
Ultimately, the dealership determined that a sensor had been damaged in a previously unreported accident. We paid for the repair and picked up the car after it had been in the shop for three weeks.
Less than 48 hours later, while our teenage son and three of his friends were driving home from a movie late at night, they experienced a violent jolt and heard metal grinding. They pulled over and discovered that several lug nuts had not been tightened and a bar connecting the tire was missing a bolt. The tire and part of the axle had begun to separate from the car. Thankfully, no one was seriously injured or killed.
We confronted dealership immediately with video evidence that was taken from the roadside that night. When we requested a refund—at the very least a partial one—the dealership instead offered us a $500 store credit, but only if we signed a nondisclosure agreement. In other words, they attempted to silence us for $500, despite putting our child and others in life-threatening danger by not reassembling the vehicle properly. They took no responsibility.
Please, before trusting this dealership with your vehicle or your family’s safety, reach out to me directly. I am willing to share the video from that night, as well as our full text and email exchanges with the Coast Cadillac team. This information could literally save your life—or the life of someone you love.
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