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Fields Cadillac St. Augustine

St. Augustine, FL

4.9
804 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 804 reviews

June 24, 2026

I had the best experience at Fields. They made the process so easy. I dealt with Kim, Xander, and Mo, they all were amazing. The customer service was next level. I highly recommend using More

by Parrishmia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xander and Mo
June 24, 2026

I enjoyed the welcome, smiles, the respect and assistance. The commercials don’t lie. Everyone was helpful and the car buying experience was painless and quick. Melvin Jackson gave me 5 star treat More

by Kim Pope
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Jackson, Randy Rucker, Bob Janz, Jim Signorile, RON MILHAM
Jun 24, 2026 -

Fields Cadillac St. Augustine responded

Kim, we are thrilled to hear you had such a positive experience with Melvin and our team! We look forward to helping you again in the future! Thank you, and congratulations on your new car! - Fields Cadillac xx. Augustine

June 19, 2026

I called made an appointment and it was fast and easy. I will definitely be back. More

by Jimbarnesfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jun 22, 2026 -

Fields Cadillac St. Augustine responded

Jim, it means so much to us to see your review! Thanks from the team at Fields Cadillac xx. Augustine.

June 17, 2026

At 63 years of age, Fields Cadillac of xx Augustine is by far the highest on my list of quality dealerships. As a customer, I am made to feel valued, from the telephone receptionist to the service manager. I More

by OscarMike1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Shulz
Jun 18, 2026 -

Fields Cadillac St. Augustine responded

Your fantastic feedback has made our day! Thank you for choosing Fields Cadillac xx. Augustine and for sharing your appreciation of Jake and the rest of the team. We wish you many safe and happy miles ahead!

June 17, 2026

Love every experience I have at this dealership. The customer service is the best. Everyone is so friendly and they are as fast as expected. More

by Amber Label
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rucker, Bob Janz, Jim Signorile, RON MILHAM
Jun 17, 2026 -

Fields Cadillac St. Augustine responded

Thank you, Amber! We're so glad you always have a great experience with our team at Fields Cadillac xx. Augustine. We look forward to helping you again!

June 12, 2026

Will damage your vehicle and deny it. Will argue about repairs. Will say they will repair and then say no, call your insurance company. More

by Steveswit
Workmanship
Recommend Dealer
No
Employees Worked With
Dont know.
Jun 15, 2026 -

Fields Cadillac St. Augustine responded

Steve, sorry you feel this way. We have talked and gone over the issues with your vehicle. We feel we have gone above and beyond what any dealer would have done. Thank you.

Jun 15, 2026 -

Steveswit responded

You tried twice to fix the damage that happened under your care to the paint, swirl marks over entire car. Finally sent for proper correction only to tell me the next day decision changed, call my insurance company. Last pick up, damge to rim from what looks like curb. Asked to see video of car at drop off to prove you damaged it, only to be told "talk to corporate". You didnt go above and beyond, my car is in worse shape from every attempt you made to fix damage done by your shop.

June 12, 2026

Always great service. ..excellent advisor Mike, and this is always my choice for my Caddie! More

by Pluto551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service advisor
Jun 15, 2026 -

Fields Cadillac St. Augustine responded

We are glad to hear that Mike has been great to work with. Thanks for choosing Fields Cadillac xx. Augustine as your go-to service center!

June 09, 2026

The service was excellent. I would have awarded a “5” but there was some confusion with my appointment. It was worked out to my satisfaction. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Jun 10, 2026 -

Fields Cadillac St. Augustine responded

Scott, thanks for sharing your feedback with Fields Cadillac xx. Augustine! I'm glad we found a solution for the mix-up. See you next time!

June 03, 2026

I had service done to my 2023 CT5-V on Tuesday 6. 2.2026 including oil change and tire rotation. My service advisor, Michael was excellent and professional. Unfortunately after leaving the dealership More

by jinaug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Michael
Jun 04, 2026 -

Fields Cadillac St. Augustine responded

Thank you for bringing this to our attention. We’re glad Michael took good care of you, but we do apologize for the oversight. Please reach out to our team so we can address this directly. Thank you, and we hope you’re enjoying your 2023 Cadillac CT5-V. - The Fields Cadillac xx. Augustine Team

May 23, 2026

Great service department Mike was extremely helpful in keeping us up to date Car nice and clean when picking up Nice that they provide breakfast snd lunch plus snacks while waiting for repairs etc Thanks More

by b_rosema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 26, 2026 -

Fields Cadillac St. Augustine responded

We're pleased to hear how happy you were with Mike’s communication and our team’s thorough work. Thank you for choosing Fields Cadillac xx. Augustine and for sharing your appreciation!

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