53 Florida Genesis Dealers

Dealership top notch for viewership, cleanliness and - jerryj55

Dealership top notch for viewership, cleanliness and style. All personnel were very friendly and helpful and worked with me all the way through the process.

I absolutely love my vehicle. - wardevette

I absolutely love my vehicle. There were some delays that i appreciate the team tried to rectify but outside of that great

No games and nice people to work with Just 7 more words 3 - vince.welter

No games and nice people to work with Just 7 more words 3 more words

We drove from st. - bswmkw

We drove from st. Augustine to Sanford to look at a CPO 2025 Genesis GV70. Our salesperson, Victor White was great! Attentive, knowledgable and took his time with us. The finance people were quick and efficient... We got our price for our trade-in and their car for the price we wanted. Although we did not need financing, we let the dealership try to beat our pre-approval rate from our bank which they did (ever so slightly, but I don't care who we're financed and if the dealership can make a little commission, I"m good with that). A great sales experience and worth the drive. Follow-up from Headquarters Genesis has been excellent too.

Service was excellent . - ritalee367

Service was excellent . Everything went smoothly. Even washed the car . Very happy with the whole experience.

HE MADE FOR A SMOOTH TRANSACTION AND LIKED HIS - mwoolley239

HE MADE FOR A SMOOTH TRANSACTION AND LIKED HIS PERSONALITY. WOULD BUY FROM HIM AGAIN.

My husband and I purchased our first BMW from Terik in - Christine

My husband and I purchased our first BMW from Terik in Pompano. He is the brightest, friendliest and most accommodating to us. Thank you for everything ❣️❣️..He is definitely an asset to the company. We also want to thank Karonnie Cooper, Aaron, the tech guy and Willy…and the rest of the staff in Pompano. They were there to help with anything and every thing. Robert and Christine Law

Overall, it was good I have no idea of if I needed each - jayy1313

Overall, it was good I have no idea of if I needed each red service but I'll trust that I did

Cindi and Ed at Greenway Hyundai exceeded our - Madyb

Cindi and Ed at Greenway Hyundai exceeded our expectations. They went above and beyond for us on a tight timeline and giving us a great price and peace of mind.

Had a great experience with Ryan and would definitely - chadmorris22ny

Had a great experience with Ryan and would definitely recommend anyone to come here for their service needs

I have been purchasing or leasing vehicles for 35 years - chrisdavis65

I have been purchasing or leasing vehicles for 35 years and will be purchasing from Gettel for the next 35 years! 4 yrs ago I purchased a GV70 from Gettel and had a wonderful experience both from a sales aspect as well as servicing the vehicle for 4 yrs. All of that is what brought me back to purchase a 2025 GV70 a few days ago. I decided to go from my advanced package and bought a 2.5T sports prestige. After driving it 24 hours, I knew I was unhappy. I immediately called Lucio and told him I wanted to return the car for a GV70 2.5T advanced package. He called me back (he was off that day!) That is when even more magic happened. They not only honored their 3 day buyers exchange program, they made sure I got my #1 choice of color even though they didn’t have it in stock. Dean, Raphael and Lucio literally moved heaven and earth to find the exact vehicle I wanted…going all the way to Miami! Even Steven in finance made unwinding and winding of the paperwork, etc a very easy experience. Honestly, if you are looking to purchase or lease a Genesis, make the first best decision for yourself and go to Gettel of SARASOTA…even if you live in Lakewood Ranch…go to Genesis Sarasota. I have had many positive and negative buying experiences at dealerships over the last 35 years, but never have I had one so authentic than at Genesis Sarasota, even after I wanted to exchange the new GV70 for a different package after driving it for a day! The icing on the cake was they never gave up and found the color combination that was my first choice and I wanted 4 years ago, but wasn’t available. Now I can’t wait to have this vehicle serviced at their new location this summer! I can’t thank Dean, Raphael, Lucio and Steven enough!!

Came in for an issue that could have cost a few hundred - joe.blackwell.720

Came in for an issue that could have cost a few hundred dollars - they solved it in short order for zero cost and educated me at the same time. Could not be happier. Moises is an expert service rep with great customer service orientation!

Great Great service, great customer service Only issue - edwinr1219

Great Great service, great customer service Only issue some times it takes too long You are welcome

The car that I traveled for was not as advertised, Shawn - Y.northard1

The car that I traveled for was not as advertised, Shawn , a great salesman , did everything in his power to make me walk away a satisfied new Hyundai customer. Thank you Shawn !

We drove into this dealership out of curiosity. - fayefpatterson

We drove into this dealership out of curiosity. We had never tested the genesis or even looked at it. However, we left with a new GV 80. Leo was amazing from the time we saw his smiling face as we entered the dealership to the big hug I got when we left. Leo is very personable, knowledgeable, and available. If you are looking for a new or used Genesis, look him up. You won’t be sorry.

This is my 3 rd Genesis very happy with service and staff - Docbob6

This is my 3 rd Genesis very happy with service and staff at Gettal . Sevice department also great !

My car search has been going along for 2 or 3 months....... - tjk850

My car search has been going along for 2 or 3 months.... different brands, different dealerships, different experiences. I recognize that right now is the worst time possible to be looking for a car. (2021 - chip shortage - 10% over MSRP, etc etc) - My experiences thus far dealing with my trade-in, dealing with silly dealer fees, being treated as though, unless I wanted to pay far above MSRP, I was literally invisible to sales people. My first experience with Hampton Genesis was far and away different from every other interaction I have had, whether it be in person or on the phone prior to today. Today was a joy. I was greeted on the phone by Dan Ewbank. Please ask for him should you be interested in a Genesis. The word that comes to mind with regard to his persona and character is, Kind. He is the antithesis of 'pushy' - he merely goes about his interactions with kindness, calm, compassion, and professionalism. I ultimately didn't buy the G80 I went there for..... but it was for reasons in my head, having nothing to do with my time at Hampton. Every person there was wonderful. Everything was incredibly transparent and fair. The numbers really were the real numbers. I had complete trust in what was happening during my time there. The Sales Manager (I think) was equally engaging, fair, transparent, and professional. This dealership has single-handedly made me a Genesis customer and when the time is right, a Genesis owner. Thanks Dan Ewbanks for your efforts and your time.

Tate was awesome in helping us purchase from out of town. - Templin2

Tate was awesome in helping us purchase from out of town. You need a trustworthy sales person when you are driving from about 4 hours away. From our conversations on the phone while negotiating the deal to actually getting the car ,Tate was with us every step of the way.

Tre was a great salesman and easy to work with. - Sde27

Tre was a great salesman and easy to work with. Overall a very good experience with the dealership.

Very cooperative prior to sale. - Gatornic

Very cooperative prior to sale. Purchased 2024 Genesis GV80 at a fair price. Drove over 3 hours to pick up car. Everything was resolved before I got to dealership. I dealt with A.J. Borges and sales rep Devon. Waited at dealership over four hours to close deal and car detailed. When I got home, realized front mats were missing. Waited to Monday to talk to A.J. Advised he would check with detailing for mats. I called back later pm Monday. He advised detailing did not have mats. I asked him how were we going to resolve. The printed official vehicle description specifically showed “ carpeted floor mats”. He said that was for a new car and hung up on me. If you buy from Wallace Genesis make certain the car is exactly as described as they will not stand behind their representations.

Amazing Service. - Perla.minier

Amazing Service. Logan always takes good care of us and our vehicle. Couldn't be happier with the service. Thank you so much Logan

Always very busy but take good care of us. - mark

Always very busy but take good care of us. Great people is what makes the business great

Difficult to order valet service, service dept was - Ldberish

Difficult to order valet service, service dept was disorganized but Daniel the service manager was a nice gentleman

I hate to say it but they have the worst service - brad

I hate to say it but they have the worst service department. If you have a Genesis and need to schedule service for a recall it will never happen. Either you get voice mail or someone who says they will schedule it and call you. They never call you back. I've been trying to get service since March. I've even involved the district service center. The cars may be great but if you ever need service you are screwed.

1 Star Experience – Genesis West Palm Beach - dkennedy12345

1 Star Experience – Genesis West Palm Beach (Lithia-Owned) 🚨 First appointment of the day… car sat for 2½ HOURS untouched. ❌ Left 4 voicemails — not a single one returned. ❌ Service manager Rudy = uncaring + dismissive. ❌ No loaners, no accountability, no communication. This dealership is a pathetic embarrassment to the Genesis brand. Lithia ownership has turned “luxury service” into a complete joke. If you value your time and respect, AVOID THIS PLACE. #Genesis #GenesisUSA #LuxuryFail #CustomerServiceMatters #WestPalmBeach

I have visited this dealer on multiple occasions since I - Dino Torres

I have visited this dealer on multiple occasions since I have always owned a Hyundai and have had curiosity when new models come out. On all my visits, every single salesperson would work against me. Mr. Oscar Torres has been the only salesperson to provided me with a great deal at a price I wanted to pay. Buying a car at the dealer is a terrifying experience for some but it moves effortlessly when you have a salesman like Mr. Torres on your side.

Horrendous experience. - robynschiller

Horrendous experience. A/c broke. They told me 8 WEEKS minimum to fix, no loaner. Brought to different dealership (king genesis in Deerfield). They fixed my a/c in 24 hours! Never ever ever again would I use this dealership and I have bought THREE different cars from them over the past 3 years.

It's too bad there aren't pans as well as stars - for - USmapleleaf

It's too bad there aren't pans as well as stars - for negative ratings because if there were, Rick Case Genesis would get 5 pans. Masters of bait and switch. I had an appointment to see a particular advertised. After several confirmations by text and personal phone calls and 45 miles from my home on I-95, a dreadful ride, 20 minutes after my arrival I was informed the car "was sold yesterday". I had told Justin, the appointment rep the day before that I was prepared to buy the car. He even called me when I was driving there to see if I was on my way. When the salesman took me to talk to the manager to register my discontent, the unsympathetic manager immediately tried to get me into a lease, something that doesn't make sense for me. All they did and wanted to do was to lure me there to make any kind of sale. I don't know if the car was sold the day before, a day earlier than that or if there was ever anything as they advertised. I would have to be extremely desperate to ever go to or talk to anyone at that dealership again. This is the behaviour and treatment that causes people to hate car dealership.