300 California Volkswagen Service Centers

Excellent customer care. - TTHOMAS25

Excellent customer care. Quick to answer my calls and explained vehicle conditions report clearly. Good job.

I am enjoying visiting their dealership, whenever my car - aleksey.bogdanov

I am enjoying visiting their dealership, whenever my car needs a service, drinking coffee and working on my laptop.

We are on car 5 or 6 with VW Marin and we’ve never had - GraceLee

We are on car 5 or 6 with VW Marin and we’ve never had any issues, both sales and service. One of our cars went in for calibration with the body shop and Daniel, who I always work with, took care of the 70K service and one other issue while the car was in the shop, saving me an extra trip and saving me time. All the people at the dealership are super friendly and I plan on taking care of my cars needs here, and no place else! 10/10!

My service person, Sequoia was absolutely great. - tissbank

My service person, Sequoia was absolutely great. She's very patient , thorough and is a very good trouble shooter. She identified issues that should have been caught by previous techs, which makes me concerned about the quality of previous work. I had problems in the same system for almost a year now. And, I've spent lots of money for you to make the repairs. Now I'm feeling like the problem is solved.

After the scheduling hiccup, the service tech was very - GaffneCR

After the scheduling hiccup, the service tech was very nice. Plus, it was great not to have to take the vehicle to be serviced and have them come to the vehicle since the battery was dead.

Ruben was great. - BAPONTE

Ruben was great. No issues at all. Clearly explained everything to me. Always attentive to my needs

Well yes I would recommend all my friends go to your - Mrcortesp

Well yes I would recommend all my friends go to your dealership thank you all guys

Guary Jordan was the best adviser inform me status of my - Coolit4u

Guary Jordan was the best adviser inform me status of my car every day courteous n accomodating

Bobby was very helpful and efficient. - mikeg25

Bobby was very helpful and efficient. Quick and easy dealing with auto nation Carlsbad. Will be returning.

The and donemechanic is very good and the problem solf - mundisu

The and donemechanic is very good and the problem solf and fix in 30 mins

The technician arrived. - Busterk

The technician arrived.on time and reviewed with me the details of the planned work. Bert changed my rear brakes out flushed the brake fluid quickly and efficiently. He was careful and easy to talk with. Excellent job.

Everyone was very polite and helpful I look forward to - Hielocos

Everyone was very polite and helpful I look forward to brining my vehicle back into service.

I’ve been coming here for service since about 2010 with... - bluciad

I’ve been coming here for service since about 2010 with my 2008 Jetta. I had an amazing experience with Fred in service recently. Fred worked super hard to make sure I was able to get my service and have transportation, both getting me an immediate ride to where I needed to be and securing a rental later in the day. Fred is personable, funny and explains every thing in a easy to understand way. The tech that worked on my car (I think his name was Scott) was amazing and definitely made me feel like he paid personal attention to my car. It’s not always fun to have to take your car in for service, especially if it’s older since you never know what else they will find. This excellent example of service is why I will continue to come back to Capo VW as long as I or anyone in my family owns a VW.

Shreya was one of the most helpful and dedicated... - Stevenbecerra

Shreya was one of the most helpful and dedicated salesperson, her sale made me very happy the day I went to get a brand new car. She was a person who wanted her customers to feel welcomed and comfortable. That day I left a happy customer, 1. Because of her well done service and 2. Because I left with a car that I wanted. She is willing to work with you and try her hardest for what you desire. I believe she’s very good at what she does and wants nothing but to have satisfied customers. One of the best salesperson and would definitely recommend asking for her to buy a car from.

I recently had the pleasure of working with Antonio Vera, - Jacksonave900

I recently had the pleasure of working with Antonio Vera, and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a warm, friendly attitude and a genuine eagerness to help. He took the time to listen carefully to my concerns and made sure I fully understood all of the options available to me. Antonio's professionalism and attention to detail are unparalleled. He kept me informed every step of the way, explaining the status of my vehicle and ensuring that I knew exactly what was being done and why. What truly stood out, though, was his honesty and transparency. I never once felt pressured or unsure about any part of the service process. Not only did Antonio go above and beyond to make sure my experience was smooth and stress-free, but he also made me feel like a valued customer. He truly cares about providing top-tier service, and it shows in everything he does. If you're looking for an advisor who combines expertise with a personal touch, Antonio Vera is your go-to. I'll definitely be returning to work with him again in the future. Thank you, Antonio, for your outstanding service!

I brought my vehicle in for repair to VW of Downtown LA - dakosgirl

I brought my vehicle in for repair to VW of Downtown LA Normally taking a vehicle in to the dealer for repair is a nightmare but not at this dealer. Ryan from service from the moment I met him made me feel respected and special! He knows the meaning of “The customer always comes first” He explained everything in detail so I understood and when they had to keep my vehicle instead of sitting in a shoddy waiting area they arranged for a Lyft to pick me up and drop me off. I just wish that every business had excellent customer service like Volkswagen of Downtown LA. Thank you Ryan! You’re the best

I am you customer for more than 15 years - I like your - L

I am you customer for more than 15 years - I like your service!! Thank you!

Staff was friendly, listened to all of my concerns. - Mrs. B.

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!

Great customer service from Neftin VW service - MRBONDS1

Neftin VW service dept. provided excellent customer service on my last visit. My VW had a persistent problem & they went above & beyond my expectations to resolve the issue, while providing me a free loaner. My car is like new again!

I LOVE Jade, he is the best and makes my life so much... - Homersutton1

I LOVE Jade, he is the best and makes my life so much easier he is polite and always looks after me and my car

Pleasant greeter, clean waiting area. - monroy1108

Pleasant greeter, clean waiting area. Service was longer than usual. Car was washed, thank you!

Very thorough excellent personnel very attentive full - eshamasko1

Very thorough excellent personnel very attentive full explanation of all services checked all needed parts of the car for reported mileage

This service department is awesome! - ASHRINTALAN

This service department is awesome! Bailey and Paige go above and beyond. They put care into their customers, which I appreciate because I’m such a werido when it comes to my car.. like I freak out! They’re always pretty cool with me and handle it all professionally and calmly. Again, they are awesome. Super fast service and communication as well!

Christian in service is EXCELLENT! - DOLLY

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!

All staff professional and supportive. - jocaccamo

All staff professional and supportive. I would recommend them to family and friends. Great service.

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.