300 California Volkswagen Service Centers

Great service. - STEPHANIEDEBORAH907

Great service. Speedy repair time. It was a very smooth transaction with great communication throughout the process

Speedy service! - lorijoy775

Speedy service! The technician was very nice and knowledgeable, He didn't try to upsell me on other work in fact there was nothing wrong with the car, it was the key fob that was causing the problem. He checked everything, all hoses, fluids, tires, everything, and my car got a clean bill of health! I will use them again and recommend them to everyone!

Ultimately we are grateful to have our car back and in - amypitt830

Ultimately we are grateful to have our car back and in good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost because it took 4 weeks to get our "baby" back. The work was challenging and complicated -- and ultimately successful. We've been bringing out cars to Dirito Brothers since shortly after we moved to Walnut Creek nearly 15 years ago --- and continue to be very satisfied with the service and care we get.

We are on car 5 or 6 with VW Marin and we’ve never had - GraceLee

We are on car 5 or 6 with VW Marin and we’ve never had any issues, both sales and service. One of our cars went in for calibration with the body shop and Daniel, who I always work with, took care of the 70K service and one other issue while the car was in the shop, saving me an extra trip and saving me time. All the people at the dealership are super friendly and I plan on taking care of my cars needs here, and no place else! 10/10!

My service person, Sequoia was absolutely great. - tissbank

My service person, Sequoia was absolutely great. She's very patient , thorough and is a very good trouble shooter. She identified issues that should have been caught by previous techs, which makes me concerned about the quality of previous work. I had problems in the same system for almost a year now. And, I've spent lots of money for you to make the repairs. Now I'm feeling like the problem is solved.

Charles and the service team are top notch. - PFINAN66

Charles and the service team are top notch. Covina VW is always on point. Always satisfied with them

Well yes I would recommend all my friends go to your - Mrcortesp

Well yes I would recommend all my friends go to your dealership thank you all guys

This was an extremely satisfying experience considering - rudolfojuarez

This was an extremely satisfying experience considering the circumstances. My adviser, Jordan, and his assistant, Austin, were both very helpful and courteous. I feel Jordan went above and beyond to get Me the Honda parts and at a price I was extremely Happy with! They made this easier than I could ever imagined. Kudos to Everyone! Thank You.

Great service and communication. - Mariabanks77@gmail.com

Great service and communication. Clayton did a great job. Will definitely use again. Very convenient.

Bobby was very helpful and efficient. - mikeg25

Bobby was very helpful and efficient. Quick and easy dealing with auto nation Carlsbad. Will be returning.

Everyone was very polite and helpful I look forward to - Hielocos

Everyone was very polite and helpful I look forward to brining my vehicle back into service.

The technician arrived. - Busterk

The technician arrived.on time and reviewed with me the details of the planned work. Bert changed my rear brakes out flushed the brake fluid quickly and efficiently. He was careful and easy to talk with. Excellent job.

I’ve been coming here for service since about 2010 with... - bluciad

I’ve been coming here for service since about 2010 with my 2008 Jetta. I had an amazing experience with Fred in service recently. Fred worked super hard to make sure I was able to get my service and have transportation, both getting me an immediate ride to where I needed to be and securing a rental later in the day. Fred is personable, funny and explains every thing in a easy to understand way. The tech that worked on my car (I think his name was Scott) was amazing and definitely made me feel like he paid personal attention to my car. It’s not always fun to have to take your car in for service, especially if it’s older since you never know what else they will find. This excellent example of service is why I will continue to come back to Capo VW as long as I or anyone in my family owns a VW.

Shreya was one of the most helpful and dedicated... - Stevenbecerra

Shreya was one of the most helpful and dedicated salesperson, her sale made me very happy the day I went to get a brand new car. She was a person who wanted her customers to feel welcomed and comfortable. That day I left a happy customer, 1. Because of her well done service and 2. Because I left with a car that I wanted. She is willing to work with you and try her hardest for what you desire. I believe she’s very good at what she does and wants nothing but to have satisfied customers. One of the best salesperson and would definitely recommend asking for her to buy a car from.

I brought my vehicle in for repair to VW of Downtown LA - dakosgirl

I brought my vehicle in for repair to VW of Downtown LA Normally taking a vehicle in to the dealer for repair is a nightmare but not at this dealer. Ryan from service from the moment I met him made me feel respected and special! He knows the meaning of “The customer always comes first” He explained everything in detail so I understood and when they had to keep my vehicle instead of sitting in a shoddy waiting area they arranged for a Lyft to pick me up and drop me off. I just wish that every business had excellent customer service like Volkswagen of Downtown LA. Thank you Ryan! You’re the best

I am you customer for more than 15 years - I like your - L

I am you customer for more than 15 years - I like your service!! Thank you!

Staff was friendly, listened to all of my concerns. - Mrs. B.

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!

Great customer service from Neftin VW service - MRBONDS1

Neftin VW service dept. provided excellent customer service on my last visit. My VW had a persistent problem & they went above & beyond my expectations to resolve the issue, while providing me a free loaner. My car is like new again!

I LOVE Jade, he is the best and makes my life so much... - Homersutton1

I LOVE Jade, he is the best and makes my life so much easier he is polite and always looks after me and my car

This dealer was great, surpassed my expectations with how - antiquado1

This dealer was great, surpassed my expectations with how fast they completed my service request. They delivered my car before the promised time. Will definitely return for all my future needs

They did an awesome job getting my truck in and getting - Seaweed949

They did an awesome job getting my truck in and getting the recall done Especially Jenifur she went over and beyond what I could’ve expected This was for the Toyota parts and services in Carlsbad

This service department is awesome! - ASHRINTALAN

This service department is awesome! Bailey and Paige go above and beyond. They put care into their customers, which I appreciate because I’m such a werido when it comes to my car.. like I freak out! They’re always pretty cool with me and handle it all professionally and calmly. Again, they are awesome. Super fast service and communication as well!

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

Ongoing efforts to have be able to smog my car. - KATHLEENITEMS

Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still doesn't clear. I have been a customer of Hansel VW since the early 1980's..... have been a car buyer; dealership user since then. I have bought all cars since the 80's at Hansel and have I bought my cars at your shop and have never left!! PS: I had the smog work done at Hansel VW at your Corby Ave . location

Definitely stay away, they don't really guarantee their - gerry_2

Definitely stay away, they don't really guarantee their work like advertised and they make sure there's no paper trail on important work, so you can't verify if an issue comes up down the road. They had me pay out of pocket for something that should have been covered and then wouldn't guarantee it 4 months later when there was a problem with it. I got taken advantage of twice, I feel so stupid for going back! Stay away and don't get upsold and lied to, spend your money somewhere honest and get treated like a valued consumer instead of a piece of cattle!

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.