Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.2
45 Reviews

Languages Spoken

English English

4.2

45 Reviews

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45 Reviews of Norm Faller

July 11, 2026

Dealership Rating
Employee Rating

The appointment for the service was supposed to be an hour. It took five hours and the issue still unresolved as the vehicle still shows the oil change wasn’t performed on the car. More

by studentfortunea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brad Johnson

Jul 14, 2026

Capistrano Volkswagen responded

Thank you for bringing this to our attention and we apologize the issue was unresolved. We would love to be able to correct this situation. Please email your full name and the best number to reach you at to customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

July 11, 2026

Dealership Rating
Employee Rating

They ran into a bit of a problem but they got it resolved. Such is the life of electric cars. More

by Meriwedr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Capistrano Volkswagen responded

Thank you for your review!

July 08, 2026

Dealership Rating
Employee Rating

Great customer service and service advisors help and explain the work performed on the vehicle. More

by pastorandres553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jul 14, 2026

Capistrano Volkswagen responded

Thank you for your review!

June 25, 2026

Dealership Rating
Employee Rating

I had an appointment at 10 AM and they did not even start my car until the next day. More

by Kammererkids
Recommend Dealer
No

Other Employees Tagged: Norm Faller

Jun 26, 2026

Capistrano Volkswagen responded

We apologize your vehicle was not looked at in a timely fashion and appreciate you bringing this to our attention. Our management team has been made aware of your feedback and if there is anything we can do to earn your business, or you have anything further to add, please email us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

June 04, 2026

Dealership Rating
Employee Rating

Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team. More

by CORIE_GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , James, Cory

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 31, 2026

Dealership Rating
Employee Rating

Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and e More

by JERRY DUNTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 30, 2026

Dealership Rating
Employee Rating

Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend More

by carolynlraciti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 01, 2026

Dealership Rating
Employee Rating

I swung by the dealership for some service, and I was really impressed by how friendly and quick they were. More

by luissss27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson, Buddy Holguin

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

April 17, 2026

Dealership Rating
Employee Rating

Luke was very helpful. The service was impeccable and I loved seeing the video he made everything very easy thank you. More

by Suzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson, Joey Robustelli

Apr 30, 2026

Capistrano Volkswagen responded

Thank you for your review!

April 08, 2026

Dealership Rating
Employee Rating

Great customer service very informative well absolutely recommend be back anytime I need a new VW More

by LEITEMARINA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark , Fernando

Apr 30, 2026

Capistrano Volkswagen responded

Thank you for your review!

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