Brad Johnson
Brad Johnson at Capistrano Volkswagen

Brad Johnson

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.6
345 Reviews
4.6

345 Reviews

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345 Reviews of Brad Johnson

September 14, 2026

Dealership Rating
Employee Rating

Magnificent service! Special and honorable rating to Mr. Brad Johnson for an outstanding customer care! More

by Oswaldo Dominguez Fuentealba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2026

Capistrano Volkswagen responded

Thank you for your review!

September 10, 2026

Dealership Rating
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Excellent service! !! Quick to send video of car and fixed all issues. Very satisfied with everything More

by dgyepes23
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norm Faller

Sep 10, 2026

Capistrano Volkswagen responded

Thank you for your review!

September 09, 2026

Dealership Rating
Employee Rating

Great, friendly and competent staff. Super helpful. Really appreciated the complimentary Lyft ride home. 10/10 service. Thank you!! More

by NICOLAS M
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Service Communication
Recommend Dealer
Yes
Sep 10, 2026

Capistrano Volkswagen responded

Thank you for your review!

August 07, 2026

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San Juan VW is the best. I purchased the car there and have only serviced it there. Great folks work there. More

by Andygperez76
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Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Capistrano Volkswagen responded

Thank you for the review!

July 28, 2026

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Easy to get an appointment and service was done in a day for my 20k service. More

by Bobtinoc
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark, Chuck Lilly

Aug 11, 2026

Capistrano Volkswagen responded

Thank you for the review!

July 11, 2026

Dealership Rating
Employee Rating

The appointment for the service was supposed to be an hour. It took five hours and the issue still unresolved as the vehicle still shows the oil change wasn’t performed on the car. More

by studentfortunea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Norm Faller

Jul 14, 2026

Capistrano Volkswagen responded

Thank you for bringing this to our attention and we apologize the issue was unresolved. We would love to be able to correct this situation. Please email your full name and the best number to reach you at to customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

July 11, 2026

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Employee Rating

They ran into a bit of a problem but they got it resolved. Such is the life of electric cars. More

by Meriwedr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Capistrano Volkswagen responded

Thank you for your review!

July 08, 2026

Dealership Rating
Employee Rating

Great customer service and service advisors help and explain the work performed on the vehicle. More

by pastorandres553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norm Faller

Jul 14, 2026

Capistrano Volkswagen responded

Thank you for your review!

June 07, 2026

Dealership Rating
Employee Rating

They always make it easy to bring your car in. Everyone is so friendly and accommodating. They do a great job! More

by DUHNFAM
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

June 04, 2026

Dealership Rating
Employee Rating

Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team. More

by CORIE_GOMEZ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norm Faller , James, Cory

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

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