Brad Johnson | Page 2

First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days. I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s not very convenient for me to leave the car there almost 3 days, just to get it back without a diagnosis…which means it’ll be another few days down the road for diagnosis + parts. I do want to emphasize that I appreciate waiting for a proper, qualified technician, but would have appreciated a heads up and perhaps the team just looked at the upcoming schedule and just let me know when there would be someone qualified and I could just bring the car by then (I live 15 mins away). Or alternatively, a follow up after I got the car back to let me know when someone would be available and to try to get this sorted would have also been great. But other than these surveys, no one has actually contacted me from the dealership. At the end of the day, it’s a small thing…but it’s the foundation and building blocks for a potential returning customer! More

by Nick Verified Customer Verified Customer

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Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend Brad is the best very knowledgeable and helpful most definitely would recommend More

by carolynlraciti Verified Customer Verified Customer

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Awesome Amazing Fast Quick Nice Cool The best thing ever Super efficient well organized machine Super efficient well organized machine More

by ACAOUETTE1 Verified Customer Verified Customer

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I have found that Capistrano Volkswagen has always been focused on the customer and I've experienced that every time I've been in there focused on the customer and I've experienced that every time I've been in there More

by GTCAPO8009 Verified Customer Verified Customer

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These are my favourite dealer. Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly very helping always. Now I have 5 years journey with them no complains...I will dafinateley recomend my family&friends too... More

by MKSIERA Verified Customer Verified Customer

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Love Brad Johnson professionalism & honestly. The service took a little longer than usual. The car is running good. Overall, I am very satisfied. The service took a little longer than usual. The car is running good. Overall, I am very satisfied. More

by Diana.phan28 Verified Customer Verified Customer

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Brad Johnson is the best---most caring sincere and personable guy! Brad is always thorough and keeps you updated the entire process personable guy! Brad is always thorough and keeps you updated the entire process More

by amyhegedusabraham Verified Customer Verified Customer

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Will never have my car serviced here again! Had a 7:30 am appointment and dropped and checked my vehicle in the night before. Services…oil change and tire rotation. Requested to pick up vehi Had a 7:30 am appointment and dropped and checked my vehicle in the night before. Services…oil change and tire rotation. Requested to pick up vehicle at 9:00 am. which the was noted at check in. Received call at 8:55 am saying they haven’t started the service yet…no attendants available. Once service started, received video stating I need front end alignment…this service was performed at my last service oil change! Note I live in Yorba Linda and made effort to have my vehicle serviced here. Bought the vehicle here which was a great experience! More

by KATHLEENCOX22 Verified Customer Verified Customer

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I have been a customer since 2010 and it is mainly due to Brad and retired Fred. Custom service is excellent! Brad and retired Fred. Custom service is excellent! More

by MICHELE.LINTON Verified Customer Verified Customer

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I swung by the dealership for some service, and I was really impressed by how friendly and quick they were. really impressed by how friendly and quick they were. More

by luissss27 Verified Customer Verified Customer

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