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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.7
725 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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725 Reviews of Toyota Carlsbad Parts & Service

June 13, 2024

They need to open deli for people who needs to wait more then half hour More

by Valdo309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corinna Hyatt, Christina
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Helpful
June 12, 2024

Excellent service Friendly environment I love the professional service that Toyota of Carlsbad does. I always take my car to them. They check everything for me, and advice me what to expect next. More

by Antonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Robinson
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Jun 12, 2024 -

Toyota Carlsbad Parts & Service responded

Antonia, Thank you so much for being part of the family. We're lucky to have you as a valued customer and we look forward to continuing to take care of you and your Toyota for many more years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 11, 2024

Had a wonderful service experience for my Toyota Camry with Ken, highly recommend Toyota service More

by kfaust1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 11, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see you had a 5-star experience with Ken here and we hope your Camry's running like new again! Thank you for taking the time to share this. We hope all is well and we hope to work together again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 09, 2024

From drop off to pick up, everything was excellent. Everything done was explained in detail. Thanks! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horace Fielden
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Jun 10, 2024 -

Toyota Carlsbad Parts & Service responded

Jill, We're so happy to see you received 5-star service from start to finish. Thank you for stopping by and thank you for taking the time to share your experience. We hope all is well and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 09, 2024

Kevin Laird was fantastic. He always is so friendly and listens to my concerns about my vehicle. He is the reason I drive from Rancho Bernardo to Carlsbad. I know I’m receiving More

by aliwkwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Laird
Report | Print
Jun 10, 2024 -

Toyota Carlsbad Parts & Service responded

Thank you so much for making the drive to see us and Kevin! We're lucky to have you as a valued customer and we look forward to continuing to take care of all your Toyota needs for years to come! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 07, 2024

Great service dept! ! Very efficient, professional, accommodating, knowledgeable and friendly! The shuttle to the mall is the best! More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ramsted
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Jun 10, 2024 -

Toyota Carlsbad Parts & Service responded

Ellen, We're glad you receive the best service possible and you take advantage of our shuttle service. We hope your vehicle's treating you well and thank you so much for choosing us here for your service needs. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 06, 2024

Very happy with time availability, quick service performance, nice waiting area and great customer service! More

by MarP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramirez, Ari
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Jun 07, 2024 -

Toyota Carlsbad Parts & Service responded

Mar, We're glad you're satisfied with the prompt and quality service you receive here. Thank you for choosing us for your vehicle needs and thank you for this 5-star review! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 05, 2024

Prompt and courteous service, service Adviser made timely updates, free coffee and snacks, comfortable waiting lounge.. More

by genjo5246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
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Jun 06, 2024 -

Toyota Carlsbad Parts & Service responded

We're extremely pleased to see you received quality service and communication and were comfortable while you waited. Thank you for choosing us for your vehicle needs and for taking the time to share this. We hope all is well and we're looking forward to seeing you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 03, 2024

It was a good experience. They were good at communicating the information regarding the vehicle More

by Dbial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn
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Jun 03, 2024 -

Toyota Carlsbad Parts & Service responded

We're happy to see you were satisfied with the level of service and communication we provided. Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

Helpful
June 02, 2024

Very unhappy. It was recommended to replace my front brakes. I had 4mm. I was told it was recommended to replace at 3mm. I had the work done along with an oil chan More

by a_boeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warren
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Jun 03, 2024 -

Toyota Carlsbad Parts & Service responded

Our dealership adheres to industry standards to ensure your safety and optimal vehicle performance. Typically, it is recommended to replace brake pads when they reach a thickness of 3-4 mm. This guideline helps prevent potential safety risks and maintains the effectiveness of your braking system. While it is technically possible to use brake pads until they reach a thickness of 1 mm, this can significantly compromise your vehicle's braking efficiency and increase the risk of brake failure. We strive to provide our customers with the best advice for their safety and vehicle longevity. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us. We value your trust and are here to assist you with any concerns. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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