300 California Kia Service Centers

Excellent customer care, excellent service, excellent - Mel@Deb

Excellent customer care, excellent service, excellent communication. I have absolutely no complaints about my services with them for 7 years now and I used them from 2002-2004 in the past. I will continue to bring my needs here.

The worst. - big_b1987

The worst. I have a vehicle that the a.c. went out for no reason. My vehicle is under warranty. inside my vehicle right now it is at least 125 degrees. I was unable to get an appointment to have them even look at it until the 21st and it was the 2nd when I made the appointment. I have a kid and cannot have my kid sitting a car that is that hot. So I took my car down there because calling them did nothing and they still refuse to look at the car that is broken due to their shotty materials. They not only refused to look at it they were hostile and canceled my appointment I had set for the 21st. They do not stand by their product, once you buy the car you are on your own they're warranty doesn't mean anything when they refuse to stand by it. Not only that, I called kia America, and since each kia dealership is independently owned they refuse to do anything about it either, they litteraly hung up on me because I told them I need a solution not an apology. If you are thinking about getting a kia I would highly suggest you don't, their warranty is a gimmick and they're cars will give you nothing but problems, and you'll be stuck footing the bill for something that should be covered. North county kia and kia America have no intrest in helping once you've purchased the vehicle. This guy in the glasses is the tough guy that says if it's hot in my car, with all black leather interior I should "roll down my windows". Apparently my 8 year old daughter, wife, and I can just roll down the windows in 100 degree weather where the interior temps are easily 120- 130. I can just go out start my car, roll down the windows and that'll sure cool those scorching hot seats enough that my daughter doesnt get second degree burns on the leather seats. I can just roll down the windows and that will solve all the issues I've created for myself when I chose to buy a Kia, thinking that a warranty should matter. North county kia should be ashamed at the way they do business. Final word of advice to those thinking of buying a kia ESPECIALLY FROM NORTH COUNTY KIA. DO NOT, YOU WILL REGRET IT.

Everything about Palm Springs KIA is top-notch! - peter.reynolds

Everything about Palm Springs KIA is top-notch! The service staff was excellent especially Chuck and Manny, and they seem to go out of their way to make sure that I was satisfied and happy with the entire experience. What I found especially awesome was the video tape sent to me that I could watch and look at all the things about my car, and what needed to be done and why. It really made a difference in ensuring my confidence in their work. In a world full of fakes and pretenders in the automotive repair world, It was refreshing to have such an awesome experience while having my vehicle serviced.

I got my engine replaced here at Perez Auto & Truck... - coinselieth712

I got my engine replaced here at Perez Auto & Truck Repair They did a wonderful job, and I got a great deal on it. Very inexpensive service fees, for really good work. I will definitely be back if I need more work done to my car.

I am 70 years old and in all my years, I am failing to - jwinters

I am 70 years old and in all my years, I am failing to remember a time where cusotmer service by any company has been as bad as what I am experiencing with Perris Valley Kia. Last week, I received a notification from Kia America stating that my car qualified for a theft deterrent installation at no charge and that I should make an appointment with my local Kia dealer to get it done. So, of course, the next thing I did was go to the Kia Perris Valley website, where I already have an account as I have had work done on my car done before and when I signed in, it stated that there is no recalls on my car and then if I need to bring it the initial estimate would be $169!! xxx??? So, I called them at the number provided for service on the dealer's website. Young lady answered the phone and I briefly told her what the issue was and was told I had the wrong department that i wanted service (well, that is the number I called so already there is a problem) and she transferred me. The phone rang multiple times until answered by an automated system which said that there was no one available to take my call and then it just hung up on me. So, I called again, this time calling the general number as listed on the website. I pressed "2" after being prompted, for the service department and person answered it in the service department. I explained about the notice, the no recall notation on the website and about no online appointments for 30 days at least when trying to make an appointment online. He told me that it was the website policy to not accept appointments within a 30 day period (GREAT way in my opinion to chase customers away) and then he told me that I needed to make an appointment and he would transfer me to the appointment desk. The call was transferred and again, no human, phone was answered by automated system which said There is no one available to answer your call and then just "beeped". Nothing about leave a voice mail, a number after the beep or anything, just the beep. I left a message anyway not even knowing if that is what was expected. so, after that, I completed the contact form on the Perris Valley KIA website at https://www.perrisvalleykia.com/contactus and explained my situation. The only responses I have received so far is from the sales department. My situation has had nothing to do with sales, I have never mentioned sales and believe you me, I never will mention sales at this dealer even if they were the last dealer on the planet. I would rather walk than buy a new car from this place. I received no less than 7 or 8 emails and texts combined from the dealership sales department including from the general Sales Manager himself. Obviously their contact system does nothing more than create auto-responses from their sales and marketing department and that no one reads the information or requests provided in the initial contact. This morning, I took the chance by calling the phone number that was on one of the many emails I received from a Mr. Adam Awwad of the sales department in hopes it was a direct line. He answered, it was a direct line. I asked him why he was contacting me and he said he was responding to my inquiry (Yes, that is what he said) about a new car. I told him I wanted to talk to the general manager or the dealership owner. He said hold on, I could hear him in the background talking to someone saying that there is a (my name) on the phone with a complaint. The phone was picked up by the an person saying he was the Sales Manager,, I did not catch his name but I believe it was Jose Salgado, who, believe it or not, was one of the people who sent me an email that said, "My name is Jose Salgado General Sales Manager, I see that you have been in communication with Alexander Niebla about the Kia Full Line. If there is anything that I can do to earn your business please let me know." I have more but limited by character count

Thank you very much for your good service that you have... - simonberl

Thank you very much for your good service that you have provided on my Mercedes. I took my Mercedes 2004 CLK320 to a dealer for Mercedes repair, but decided to get a second opinion before getting the work done. That's when I went to see Mercedes Autotech. I was glad I did because not only did I save a lot of money, but I found that Mercedes Autotech explained to me in detail. It turns out I didn't need all the parts the other dealer were saying I needed, so I saved a lot of $. Mercedes Autotech is a real pro. they have my trust and I feel completely safe taking my Mercedes to Autotech. Thanks.

Kia dealership, the service department Grant and the guys - Scooby-Doo 1989

Kia dealership, the service department Grant and the guys work really hard pease know they are trying their real hard to help go in with a better attitude I had a miscommunication and we all were respectful to each other they are people to that work hard for us god bless everybody

I was recommended from Mercedes of Calabasas to have my... - mercedesowner

I was recommended from Mercedes of Calabasas to have my car worked on around the end of December 2011. My Mercedes E350 is my baby and I am very particular about who touches it. When I was recommended to AW Collision, I was informed that they were the authorized body shop for the dealership so I felt secure about it. When I arrived, I was greeted quickly and Jeff was there right away to help me and he looked over my car and was very honest (I would be needing work on the back corner of my car). I asked a few questions and they called Enterprise for me. I was in a rush because I was on my work break and they did everything possible to help me get back to work. What I loved about this shop (as opposed to others I have dealt with) is that they called me on a regular basis so I never had to wonder or worry about my car. The repair took about 2 weeks and when it was done, I returned to the shop, picked up my car, and have been very happy since. You would never even know I was in an accident.

I took my carfor service since my usual dealer closed & I... - tomq44

I took my carfor service since my usual dealer closed & I went here. They were great especially Jack he was honest & very thorough in explaining the work that had to be done. What brought me there is the price, they have the lowest labor rate around but their great service is what will keep me.