Car Pros Kia Moreno Valley

I purchased a vehicle on May 18 with Saul. Everything seem to go well other than the second key for the vehicle was not available. I purchased the vehicle because I was promised to be given Everything seem to go well other than the second key for the vehicle was not available. I purchased the vehicle because I was promised to be given the key in the next couple days. Little did I know that this key situation was going to be become a two month long process. Saul reached out several times within the next couple of days so that I could complete the customer satisfaction survey. I reluctantly agreed to do it even though I had not received my second key. Saul made sure to be on the phone with me as he COACHED me on what I should answer for every survey question. I ended up giving a perfect score due to the COACHING I received throughout the survey. I reached out to Saul several times within the next couple of weeks in order to find out when I was going to get my second key. First I was told it was missing and then I was told it was lost and they would have to order a new key. June 25 was the last time I reached out to Saul without getting a response as to where the 2nd key situation stood. I waited and waited and on July 15 I decided to take it up with management. I called and ask to speak to the sales manager and I got transferred to Edwin. He listened to my concerns and said he would take action. He called me an hour later to tell me that he had actually found the key and it turns out he had found the original key. Even though Saul told me about a month earlier that the second key was lost. Edwin told me that he was going to FedEx the key, which I felt was a little risky being that it could get lots in the mail. I asked if they could personally deliver it being that this key had been lost for two months and I didn’t want to risk the key being lost in the FedEx process. I asked them to please contact me with their decision to either FedEx the key or hand delivery it. I didn’t get a call back. The next day, July 16 I called and asked to speak to Edwin and I was told he was not available and that he would call me back. I called a second time a couple hours later, and I was told he wasn’t available either. The next day July 17 I called again because Edwin never called me back. So for the third time I called again and asked to speak to Edwin and I was told by the person who answered the phone that they didn’t have Edwin extension so they couldn’t transfer me over. This sounded like a flat out lie. They said they would rely the message to Edwin so that he could call me back. July 17th came to an end and I never received a call back. At this point I’m about to make my second payment, and still no second key. More

Real xxxxxxxx that do not value the customer. Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero communication skills. The voice mail that you are thrown into is smarter than they are! They will RIP YOU OFF and mistreat you. Poor service and RUDE! Stay far away unless you want to be lied to and have your time wasted! Watch out for the bait and switch and other unethical as well as immoral practices. BAD CUSTOMER SERVIVE. This place is the WORST!!! More

DON’T BUY FROM CARPROS! I lost out on a $3,500 Clean Vehicle Rebate, because no one at the dealership provided me with the simple Purchase Agreement after multiple requests I lost out on a $3,500 Clean Vehicle Rebate, because no one at the dealership provided me with the simple Purchase Agreement after multiple requests in writing, and over the phone. I paid a premium for the car, then after I made an agreement, I received responses from other Kia dealerships that offered to sell me the exact vehicle for over $2,000 less that what I paid, but I honored the verbal agreement. I spoke with an attorney who highly recommended that I pursue Kia/CarPros Moreno Valley in Small Claims Court to recover my $3,500.00 loss, and that I file a complaint with the California Department of Consumer Affairs. I’ve done both, the court date is in March of 2023. On 12/9/22 the CVRP reserved a $3,500.00 rebate for me, but then because no one provided me with the Purchase Agreement (I was calling and emailing the dealership every day), on 12-23-22 I was denied, and cannot reapply. The $3,500 is an actual Rebate thru the CVRP, while the possible $7,000 Federal Tax credit is a separate issue that will be addressed when I file my taxes in February 2023. Based on the lost Rebate, and the premium I paid them, it cost me over $5,500.00 for the vehicle. More

I just found out earlier this week that I lost out on a $3,500 Clean Vehicle Rebate, because no one at the dealership provided me with the simple Purchase Agreement after multiple requests in writing, and $3,500 Clean Vehicle Rebate, because no one at the dealership provided me with the simple Purchase Agreement after multiple requests in writing, and over the phone. I paid a premium for the car. After I made the agreement, I received responses from other Kia dealerships that offered to sell me the exact vehicle for over $2,000 less that what I paid, but I honored the verbal agreement. I spoke with an attorney who highly recommended that I pursue Kia/CarPros Moreno Valley in Small Claims Court to recover my $3,500.00 loss, and that I file a complaint with the California Department of Consumer Affairs. On 12/9/22 the CVRP reserved a $3,500.00 rebate for me, but then because no one provided me with the Purchase Agreement (I was calling and emailing the dealership every day), on 12-23-22 I was denied, and cannot reapply. The $3,500 is an actual Rebate thru the CVRP, while the possible $7,000 Federal Tax credit is a separate issue that will be addressed when I file my taxes in February 2023. Based on the lost Rebate, and the premium I paid you, it cost me over $5,500.00 for the vehicle. The Small Claims Court limit in CA is $10K, so I am considering pursing this. More

Very friendly and professional. We didn't quite get to a deal that day, and I wish we had. Great car, nice people! deal that day, and I wish we had. Great car, nice people! More