I bought a CX-5 from this dealership. - KonaBenda
I bought a CX-5 from this dealership. Test drive was alone and the car was great. Salesman knew all the features and explained and showed them all. He was very informative about options and the loan options. I went looking at other dealerships, then came back and he still was prompt in helping me and let me look at the car again.
After I agreed to the purchase, I went to the parts department to buy the weather proof matts and asked the guy to have the people who were detailing the car to install them. He rudely refused, not just politely declined. When I returned to the closing agent, he noticed I was upset. When I expressed what had occurred, he ensured the employee was reprimanded and the matts were installed. It isn't like it is that much work anyway! I have not seen that employee there since. At least the sales staff is courteous, prompt, and responsive!
I knew what I was getting into with buying from Mazda since this was my second car. I wasn't talked into anything or pressured. We negotiated out the door price, which was MSRP + the service package and gap insurance. At the time of purchase, which was right after the pandemic during the chip shortage, this was an acceptable price.
A few weeks after the CX-5 sale, one of the tow point covers went missing. After contacting the salesman that helped us, this dealership replaced it without question free of charge, which is very nice of them.
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