On March 12, 2024, A service department representative - michelle.frsr73
On March 12, 2024, A service department representative provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address. The customer that recd my contract reached out to me via text to inquire about a vehicle that she now owned and purchased thru Hyundai that I traded in AUG or SEPT of 2023. She was having engine problems with the vehicle. She was inquiring to see if I had any issues with the vehicle. She and spoke briefly and our conversation ended. I pondered that night on how she obtained my info so the next morning I reached out to her and discovered that Hyundai had given her a copy of my contract with my information on it. I reached out to Hyundai and spoke to Angel the GM and he admitted that they were in violation of privacy laws. I then had a meeting with Patrick Beck the owner who was more concerned about the time and money he had to waste on the employees he had to fire behind the incident. BTW no proof this was actually done, When I asked Patrick Beck how I know this hasn't happened before his response was oh well, I am sure it has and no doubt it won't again. He offered credit monitoring for a year as a sorry but as a prior victim of having my information compromised, I declined as I already do this. Again, admitting guilt that they ae in violation of privacy laws. I showed Patrick a TIC TOC of one of his employes in the finance dept. admitting that she left a deal jacket opened and the customers information was stolen. Her response was OOOPS. All I could say is if you bought a car from BAKERSFIELD HYUNDAI please monitor your credit closely. Don't be another victim.
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