Unprofessional, rude service and dodging management. - uriac2
Unprofessional, rude service and dodging management. Buying a new car should be an exciting experience, but Stockton Hyundai turned it into a nightmare. My brand-new 2026 Santa Fe died immediately after purchase, and getting them to resolve it was a battle.
• The Service: The service department was incredibly rude and treated me like an inconvenience. It took 4 separate trips back to the dealership to finally get all of the vehicle's delivery defects and electrical issues resolved.
• The Management: The lack of leadership at this location is astounding. I contacted the General Manager directly to address the failure of the vehicle and the poor treatment by his staff. He never responded to my email, never returned my voicemails, and completely refused to acknowledge me.
While the car is finally fixed, I will never step foot in this dealership again. A business is only as good as its leadership, and the GM's refusal to face a customer with a valid crisis tells you everything you need to know about how they operate.
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