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Keyes Hyundai
Van Nuys, CA
1,950 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,950 Reviews of Keyes Hyundai
Helpful May 17, 2024
Buying a car from Keyes was great. Siuzanna Asratian was the salesperson I worked with. She was quite professional and knowledgeable about the car I was interested in. She listened to Siuzanna Asratian was the salesperson I worked with. She was quite professional and knowledgeable about the car I was interested in. She listened to my questions and gave straightforward answers. There weren't any games being played. I wasn't hurried. This is my first electric vehicle, so I was concerned about all the new to me technology. She explained the car's features and how it operated. At delivery, she explained and demonstrated how everything worked and again, didn't hurry the process. I would definitely buy another car from her. Negotiating a price at a car dealership can be an unpleasant experience, however, that was not the case at Keyes. Eddie Fefer (Sales Manager) was professional. He listened to my position and expressed the dealership's clearly. It wasn't confrontational, like at a different dealer I visited. Most importantly, there weren't games being played. I was quite happy with the process and I truly believe I was treated fairly. The entire sales and delivery process was smooth. Things that needed to be addressed were taken care of. There were no loose ends. Overall, an excellent dealership to deal with. More
by 24KonaEV
Employees Worked With
Siuzanna Asratian, Eddie Fefer
May 10, 2024
Got great service from Carlos M Montoya and the team at Keyes. There was a problem, they addressed it, and problem is gone, Well done. Keyes. There was a problem, they addressed it, and problem is gone, Well done. More
by don-goodman
Employees Worked With
Juan Carlos Montoya
May 10, 2024
I didn't like the sales department trying to pressure me and cram dealer installed "extra's" over the price of the vehicle. I actually got up and walked out of the showroom and got into my own car to leave and cram dealer installed "extra's" over the price of the vehicle. I actually got up and walked out of the showroom and got into my own car to leave. More
by dean the dream
Employees Worked With
Elizabeth Martinez (5 stars), George Arau
May 09, 2024
Wonderful customer service! Very friendly, efficient and accommodating. After getting my car serviced elsewhere, it still seemed to be hesitating, so I brought it to Keyes. They Very friendly, efficient and accommodating. After getting my car serviced elsewhere, it still seemed to be hesitating, so I brought it to Keyes. They did a diagnosis and found nothing wrong. Even after paying for 2 Lyfts and spending time on the diagnosis, there was no charge! I am from out of town and I will return again if I need anything done. More
by wendy
Employees Worked With
Quincy
May 01, 2024
Very impressed how polite and efficient the staff was. That impressed me even more the the spotless remodeled facilities, I'm tempted to return just hang out by the nes multi-choice coffee machine. The car That impressed me even more the the spotless remodeled facilities, I'm tempted to return just hang out by the nes multi-choice coffee machine. The car was serviced and returned in the time frame promised. There is nothing to complain about at this facility. More
by oldwrench
Employees Worked With
John Shaw
April 29, 2024
Thank you for a wonderful customer service experience. Everyone in the dealership was pleasant, easy to work with, and made the experience from start to finish a pleasant one. I recommend Keyes Hyundai Everyone in the dealership was pleasant, easy to work with, and made the experience from start to finish a pleasant one. I recommend Keyes Hyundai without reservation. More
by Andy Waldbaum
Employees Worked With
Hazel Balleseros and web team
April 21, 2024
Beautiful remodeling of customer service area--really modern and update to date. Service Rep Jonathan Hughes was delightful and very helpful. modern and update to date. Service Rep Jonathan Hughes was delightful and very helpful. More
by gdrucker29501563
Employees Worked With
Jonathan Hughes
