Volkswagen of Downtown Chicago

The team was very communicative throughout the process. Very transparent and looking to help. I’ll come back. Very transparent and looking to help. I’ll come back. More

They have recently remodeled the dealership and it’s looking really nice. Service with Luis Tinico and co. has always been superb. looking really nice. Service with Luis Tinico and co. has always been superb. More

Emir is amazing, very personable and knowledgeable. Great interpersonal skills, great experience, introduce us to the finance manager and we were able to get our new car same day. Thank you! Great interpersonal skills, great experience, introduce us to the finance manager and we were able to get our new car same day. Thank you! More

Very helpful, courtesy and friendly staff. They worked with us and we are very satisfied. They worked with us and we are very satisfied. More

Syrell and the whole team were great. Very professional, very attentive and they made the entire process easy. Very professional, very attentive and they made the entire process easy. More

A great experience that was quick and easy. I will service my car here again in the future. I will service my car here again in the future. More

Davis and Mike were great to work with! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! More

Avery and Julian lied to me over and over again and I came in with an offer from online and they gave me a price 7k above that offer. I was chased out of dealership by them and they were incredibly rude came in with an offer from online and they gave me a price 7k above that offer. I was chased out of dealership by them and they were incredibly rude and continued to lie. Avery was extremely unknowledgeable about the car I made an appointment to see. I was promised there were two specific vehicles I could see on the phone and when I came there neither was available. More

Luis is both a courteous and professional service advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. More

Buyer beware! !! This is probably one of the worst dealers I've ever dealt with trying to buy a car. I found a car on their website, I reached out and they put me i !! This is probably one of the worst dealers I've ever dealt with trying to buy a car. I found a car on their website, I reached out and they put me in touch with a salesman. I didn't haggle with the price and asked them to send a purchase agreement over so I could buy it. The salesman called and said they had to fix some things on the car so he wasn't sure what the final price would be. I thought that was a weird thing to say because the price is listed on the website. The salesman blew me off the rest of the day. The next business day I had to reach out again for a purchase agreement. He finally sends one over and this is where it gets good. The car is listed on their website for $7000, the purchase agreement has the cash price listed for $9085. I text him back and said they put the wrong car on because it's 2k more than what they are asking. He said no, the price of the car is still $7000. He sends the breakdown of the pricing over and it blew my mind, it's as follows. MSRP - 7000 Prep & Delivery - 991 (extra add on for fixing a door handle) Murgado Guard - 795 (it literally says on their website NO COST TO YOU) Registration - 316 (I live in Iowa I pay registration when I title it in my state) EVR - 35.00 Doc fee - 358 Iowa State one time fee - 439 (uhhh what?) TOTAL BALANCE DUE - $9,934 After I received this I let the salesman know I wasn't interested, he called and I explained how insane they were with their hidden fees. Keep in mind I still have to pay tax title and license in Iowa if I purchased the car. The salesman said he'd talk to his manager to get the unnecessary fees dropped and I never heard back from him. This was the third or fourth time he told me he'd get back to me ASAP and I never heard back from him. I hope this review helps other people pay attention to their purchase agreements with this dealer because they are extremely dishonest. You can't have it listed on your website that Murgado Guard is no cost to you and have it listed as an 800 dollar charge on the purchase agreement breakdown. I bet hundreds of people have paid for this and had no idea when they were signing the papers. I also have pictures of everything I've stated to back it up. Save yourself time and money, definitely buy a car somewhere else. More