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Volkswagen of Downtown Chicago
Chicago, IL
2,999 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,999 reviews
May 15, 2025
My car took over one year to be returned. I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! More
by WNG4
Verified Customer
May 14, 2025
Fernando was incredibly helpful! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! More
by Alfonsecanoe
Employees Worked With
May 14, 2025
Alonzo was awesome and I really appreciate him taking such good care of me. I did not have an appointment, but I could to stop by Downtown Volkswagen to see if they could help me and help me they did! Mr such good care of me. I did not have an appointment, but I could to stop by Downtown Volkswagen to see if they could help me and help me they did! Mr. Alonzo listened to me and made sure that would look into all of the actual/potential issues I mentioned. He even ordered a car service to take me home. My vehicle was ready for pickup when he said it would be and the even have the car a nice cleaning for me. Since the service, my vehicle drives so week and there are no issues. Thank you Mr. Alonzo for taking such good care of me! You are awesome!!! More
by agayle0
Employees Worked With
May 14, 2025
Excellent service. Easy to contact and good communication. The work was done in a very timely manner. Easy to contact and good communication. The work was done in a very timely manner. More
by Linda
Employees Worked With
May 13, 2025
Jimmy and Davis were amazing and very helpful during this process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. More
by jlizardi1
May 13, 2025
Easy to work with and always helpful. good location with easy access to the service center. good location with easy access to the service center. More
by Bryan
Employees Worked With
May 12, 2025
Mohammed was very professional, knowledgeable, and patient about the process and forthcoming and transparent with me patient about the process and forthcoming and transparent with me More
by vcgavin71
Employees Worked With
May 12, 2025
Luis is great to work with and he’s an asset to VW Chicago. He communicates really well and explained all work that needed to be completed. Chicago. He communicates really well and explained all work that needed to be completed. More
by L_GLAZA
Employees Worked With
May 11, 2025
I recently had the pleasure of working with Mohammed during my purchase, and I must say the experience was excellent from start to finish. Mohammed was professional, knowledgeable, and genuinely attenti during my purchase, and I must say the experience was excellent from start to finish. Mohammed was professional, knowledgeable, and genuinely attentive to my needs. He took the time to understand what I was looking for and provided helpful recommendations without being pushy. What stood out most was his clear communication and patience throughout the process. He answered all my questions, followed up promptly, and made sure I felt confident and comfortable with my decision. If you're looking for a salesperson who combines expertise with great customer service, I highly recommend Mohammed More
by charles_guilliams
Employees Worked With
