Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,025 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,025 reviews

June 03, 2024

The entire team treated me great. There was no high pressure sales tactics when I visited the showroom. More

by JOHN.PAUL.KARPOVICH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Toyota of Scranton responded

Thank you, John Paul, for your review! We're delighted to hear that you had a great experience with our team and appreciated our no-pressure sales approach. Our goal is to provide a comfortable and enjoyable car-buying experience for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Warm regards, The Sales Team Toyota of Scranton

Helpful
June 03, 2024

Good dealership to work with. Toyota of Scranton gets five stars from me. They did a great job repairing a hybrid Corolla that was rear ended. We also recently leased a new RAV4 f More

by James Sarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Toyota of Scranton responded

James Sarte, Thank you so much for your glowing five-star review! We are thrilled to hear that you had such a positive experience with Toyota of Scranton. It's wonderful to know that our team did a great job repairing your hybrid Corolla and that Brian provided excellent service during your recent RAV4 lease. We take pride in offering courteous, friendly, and pressure-free service to all our customers, and your feedback confirms that we're achieving our goals. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you and your family again in the future. Best regards, The Customer Experience Team Toyota of Scranton

Helpful
June 02, 2024

I bought my car here in 2017 and have been coming back for service and repairs since then. I love this place. David is a wonderful service advisor and I trust his recommendations completely. Thank you More

by joansjunk2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Toyota of Scranton responded

Dear joansjunk2003, Thank you so much for your wonderful review and for being a loyal customer since 2017. We are delighted to hear about your positive experiences with our service department. David will be thrilled to know that his efforts are appreciated and that you trust his recommendations. Providing honest and reliable service is our top priority, and it’s gratifying to know we have met your expectations. We look forward to continuing to serve you and ensuring your car remains in excellent condition for many more years to come. Thank you again for your kind words! Best regards, Service Team Toyota of Scranton

Helpful
May 31, 2024

The sales and finance part is xxxx but the service side made me come back , they know how to treat you like a human unlike the sales and finance department. Only recommend the service department I will nev More

by babyantidormi25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

babyantidormi25, Thank you for your honest feedback. We’re glad to hear that our service department has met your expectations and treated you well. However, we're sorry to learn that your experience with our sales and finance departments was not satisfactory. Your input is invaluable, and we will address these concerns with our team to improve our overall customer experience. We appreciate your recommendation for our service department and hope to have the opportunity to serve you better in the future. Regards, Customer Experience Team Toyota of Scranton

Helpful
May 31, 2024

I’ve been coming to this dealership since 2019. I have always received excellent service Jonathan Higgins is a great service advisor More

by LLTEACH810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

LLTEACH810, Thank you so much for your kind words and continued loyalty since 2019! We're thrilled to hear that you've consistently received excellent service at our dealership. Jonathan Higgins truly is a valuable member of our team, and we're glad he has made such a positive impression on you. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Helpful
May 31, 2024

Honest, customer focused staff who treat you as the most important person they have met. More

by CEREBUS875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

CEREBUS875, Thank you for your wonderful review! We're delighted to hear that you found our staff to be honest and customer-focused. We strive to treat each customer as our top priority, and it's great to know that this commitment resonated with you. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

Helpful
May 30, 2024

Great. Awesome experience. Quick service. And everything is explained. Couldn’t recommended them enough. Thanks! More

by DWRIGHTER0013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramone
Report | Print
May 31, 2024 -

Toyota of Scranton responded

DWRIGHTER0013, Thank you for your fantastic review! We're delighted to hear that you had an awesome experience with our quick service and clear explanations. Your high recommendation means a lot to us. We look forward to serving you again in the future! Thanks again! Warm regards, Service Team Toyota of Scranton

Helpful
May 30, 2024

I have purchased several cars from this dealership over the years with complete satisfaction. Brian Burgess was a pleasure to work with and an all around good guy. George wasn’t too bad either, had a good More

by JBACP4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

JBACP4, Thank you for your loyal patronage over the years! We're delighted to hear that you've consistently had a satisfying experience with us. It's wonderful to know that Brian Burgess and George made your visit enjoyable. Your kind words about their service and sense of humor are much appreciated. We look forward to welcoming you back for many more years to come! Warm regards, Sales Team Toyota of Scranton

Helpful
May 30, 2024

Excellent service. Very professional approach to my problem and the mechanics replaced my camera in a timely manner. More

by dennis.durney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Dennis! We're pleased to hear that you received excellent service and that our team addressed your problem professionally. It's great to know the mechanics replaced your camera promptly. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Service Team Toyota of Scranton

Helpful
May 30, 2024

Absolutely amazing help. I enjoyed that Noah wouldn’t give up and Toyota made sure I left with a car that day. More

by BIONCHAMCRAE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

BIONCHAMCRAE, Thank you for sharing your positive experience! We're thrilled to hear that Noah's persistence and dedication helped you drive away with a car that day. It's great to know that our team at Toyota could assist you effectively. Enjoy your new car, and we look forward to serving you again in the future! Warm Regards, Sales Team Toyota of Scranton

Helpful
1
2
3
...
503