Ashley Ochwat

Toyota of Scranton responded

ANNABELLAMASSARO, Thank you for your wonderful review and for recommending Toyota of Scranton! We're thrilled to hear you received excellent service, clear communication, and that all of your questions were answered with confidence. Providing a transparent and reassuring experience is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back. Thank you for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hoover595, Thank you so much for your wonderful feedback! We’re honored to know that every experience you've had with our dealership has been excellent and professional. Your continued trust means a great deal to our team, and we truly appreciate you taking the time to share your kind words. We look forward to providing you with the same exceptional service for many years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

FALLON1643, Thank you for your kind review! We're delighted to hear that our team was able to accommodate your needs and provide a polite, courteous experience. Putting our customers' interests first is always our goal, and it's wonderful to know that commitment stood out during your visit. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

jerrycet0, Jerry, thank you for taking the time to share your experience with us. We truly appreciate your feedback and are so glad to hear you were completely satisfied with the work performed on your 2016 4Runner Trail. Making sure your new BF Goodrich All Terrain KO3 tires were properly balanced and that your alignment was done correctly is extremely important, and we’re happy our team was able to provide the level of care and attention you expected. We especially appreciate your kind words about Ashley Ochwat and the communication she provided throughout your visit. Keeping our guests informed every step of the way is something we value greatly. Thank you again for choosing Toyota of Scranton and for trusting us with your 4Runner. We look forward to seeing you again down the road! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

rjs671, Thank you for the wonderful review! We’re so glad to hear Ashley is always a joy to work with and that you have confidence in our technicians as well. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to taking great care of you again in the future! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

mikelrc, Thank you for sharing your experience. I’m glad to hear she was helpful, friendly, and knowledgeable, and that our dealership felt clean and inviting as always. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you again. Warm regards, MJ Preno VP of Guest Experience

Toyota of Scranton responded

Hi Joan, Thank you so much for the wonderful feedback! We truly appreciate your recommendation. Our team works hard to provide a professional, accommodating, and seamless experience, and it means a lot to hear that reflected in your visit. We’re grateful you chose Toyota of Scranton and look forward to taking care of you again! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

BRWEYES2000, Thank you so much for your kind words! We’re happy to hear that Ashley kept you informed throughout your visit — she truly cares about making the experience smooth and comfortable. We’re also glad you enjoyed the showroom while you waited. We appreciate you, and we look forward to seeing you next time! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi DANCINQUEEN1217, Thank you for sharing your experience! We’re so glad to hear that our team was pleasant, friendly, and attentive — and that you enjoyed your visit to our Coffee Shop as well. We truly appreciate your kind words and look forward to seeing you again soon! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton