Jon Higgins

Toyota of Scranton responded

DEVAZQUEZ, Thank you for taking the time to share your feedback. We sincerely apologize that your repair required multiple return visits. We understand how frustrating and inconvenient that must have been, and it's not the experience we want for our guests. Your comments have been shared with our team so we can review what happened and identify opportunities to improve our repair and quality control processes. We appreciate your patience and the opportunity to learn from your experience. I was unable to reach you earlier today. Please contact me at 570.702.8776. Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton

Toyota of Scranton responded

ANNABELLAMASSARO, Thank you for your wonderful review and for recommending Toyota of Scranton! We're thrilled to hear you received excellent service, clear communication, and that all of your questions were answered with confidence. Providing a transparent and reassuring experience is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back. Thank you for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Ronnie, Thank you for your 5-star review! We're delighted to hear you receive great service from the moment you arrive until you're back on the road. It's wonderful to know that your vehicle is consistently completed in a timely manner while you wait. We truly appreciate your continued trust in Toyota of Scranton and look forward to serving you again at your next visit! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

horstj, Thank you for your continued trust in our team for your vehicle service needs. We’re so happy to hear that each visit has been pleasant and that our staff keeps you well informed throughout the process. Providing clear communication, respectful service, and timely visits is very important to us, and we truly appreciate your kind feedback. We look forward to continuing to take care of you and your vehicle in the future! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

KATHOLIC, Thank you so much for sharing this—it truly means a lot to us. We’re honored that your experience with our service center played a role in your decision to purchase your vehicle here. That’s the greatest compliment we can receive. Our team works hard to provide a consistently positive experience, and it’s wonderful to know that came through. We appreciate you choosing Toyota of Scranton and look forward to continuing to take great care of you! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LCNOLDY, Thank you so much for your kind words and for your continued loyalty to Toyota of Scranton. We truly appreciate the trust you place in us. It means a great deal to know that our team has consistently been there for you whenever you’ve needed answers or assistance. We’re grateful to have you as part of the Toyota of Scranton family and look forward to continuing to serve you for many years to come. Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

JIMCANUCK, Thank you for the kind words and for choosing Toyota of Scranton for your service needs. We’re glad you enjoyed the facility, found our team knowledgeable, and felt well taken care of—that’s exactly the experience we aim to provide. We’re also happy the snacks and drinks made your visit a bit more comfortable. We truly appreciate your feedback and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

GOLDENS1022, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Andrew, Doug, Jonathan, Mathew, and our behind-the-scenes team all helped make your experience exceptional. It means a great deal to us to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you whenever you need us. Warm regards, MJ Preno VP of Guest Experience Toyota of Scranton