Richard LaRussa

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Armyguy60d, Thank you so much for your incredible review and for your many years of loyalty to Toyota of Scranton. We are truly honored to have earned your trust over the years. Congratulations on your new 2026 Toyota Tundra Limited! We're delighted to hear that Noah, Rich, Marco, and Jim each played a meaningful role in making your purchase such a positive experience. Your recognition of their dedication, professionalism, and commitment to finding the right solution means a great deal, and we'll be sure to share your kind words with each of them. Most importantly, thank you for your service to our country as a retired U.S. Government Military member and First Responder. Your support and confidence in our team are privileges we never take for granted. We sincerely appreciate you being part of the Toyota of Scranton family and look forward to serving you for many years to come. Enjoy every mile in your new Tundra! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

zeddenucci13, hank you for sharing your experience with us. We are so pleased to hear that our finance manager made the process clear, comfortable, and stress-free for you. Purchasing a vehicle is an important decision, and taking the time to ensure our guests feel informed, respected, and supported every step of the way truly matters to our team. We appreciate your kind words about his professionalism, honesty, and patience. Feedback like this means a great deal, and we are grateful for the opportunity to have earned your recommendation. Thank you again for choosing and welcome to the family! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Swaters93, Thank you for your kind words! We’re so glad to hear you had an amazing experience from start to finish. Rich and the entire team will truly appreciate the shoutout—we’re proud to have them taking such great care of our guests. Thank you for choosing Toyota of Scranton, and we hope you’re enjoying your new vehicle! Warm regards, ~The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi Nuppy, Thank you for the fantastic feedback! We’re so glad to hear you experienced fast, friendly service and that our team’s product knowledge and service plan guidance made a difference. It’s wonderful to know their personality and professionalism stood out as well. We also appreciate your comments about our clean, relaxed dealership atmosphere — we work hard to create a space where our guests feel comfortable and well cared for. Thank you again for choosing Toyota of Scranton. We look forward to seeing you next time! Take care, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

JACKIEMARIEVT, Thank you for sharing this feedback with us. I’m glad to hear most of your experience was positive, but I’m truly sorry for the frustration caused by the delay in correcting your address. That follow-through should not have been missed, and I understand your concern about your registration card. I’d like to help get this resolved right away. If you could please reach out with your correct address or contact information, I will personally make sure our team updates it and confirms the status of your registration. Thank you again for bringing this to our attention — we appreciate the opportunity to make it right. Warm regards, ~MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LYNN.SPARACINO, Thank you for letting us know and for taking the time to complete the survey for Max. We appreciate your feedback and will be sure to update our records accordingly. Thank you again for your time and for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team