james Brown

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

weinperl, Thank you for the fantastic review! We're thrilled to hear you consistently receive fast, courteous, and hassle-free service from our team. Knowing you find us easy to work with and consider us the best around is truly the highest compliment. We sincerely appreciate your support and look forward to providing the same great experience every time you visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

JTROVITCH, Thank you for the kind words! We’re so glad to hear you had an all-around wonderful experience with us. It’s great to know David took excellent care of you and was able to answer all of your questions and concerns. We truly appreciate your support and thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Sheila91, Thank you so much for your incredible loyalty—it truly means the world to us! No matter where you are, knowing you would still choose Toyota of Scranton says everything about the trust you’ve placed in our team. We’re so glad our customer service and communication have made a lasting impression. That’s exactly what we strive for every day. We sincerely appreciate you and look forward to continuing to take great care of you whenever you need us! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

KFLONGO91, Thank you for taking the time to share your experience. We’re so happy to hear that Jonathan made your visit a great one and that your pre-owned Highlander was serviced thoroughly and ready to go. We truly appreciate your trust in Toyota of Scranton and hope you enjoy every mile ahead. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SCHWING1973, Thank you so much for sharing your feedback! We’re thrilled to hear your experience was so positive. It’s wonderful to know our team member was helpful, friendly, and able to provide the information you needed. We truly appreciate your kind words — they are a valued part of our team, and we’ll be sure to pass this along. We look forward to welcoming you back next time! Warm regards, ~The Toyota of Scranton Team

Toyota of Scranton responded

NAJMA_KASHIF, Thank you so much for sharing your experience with us! We’re glad to hear you found our team polite, caring, and knowledgeable — and that your service was completed in a timely manner. We truly appreciate your feedback and look forward to assisting you again in the future. 😊 -Team Toyota of Scranton

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton