Stephanie McNair

Toyota of Scranton responded

Sosikpaul1, Thank you for taking the time to share your feedback! We're so glad to hear you had a good experience and that our team made you feel well cared for throughout your visit. Providing friendly, respectful service is something we strive for every day, and we're grateful for the opportunity to earn your trust. We look forward to welcoming you back to Toyota of Scranton whenever you need us. Warmest regards, Mary Jo Preno, Vice President of Guest Experience.

Toyota of Scranton responded

CAROLCOWS64, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that Stephanie McNair made your service experience such a positive one. Keeping our guests informed and providing exceptional care are priorities for our team, and we're thrilled Stephanie went above and beyond to make your visit one of the best. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to taking care of you and your vehicle for many years to come! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

TPATTEN42, Thank you for your wonderful review! We're so pleased to hear that it's always a pleasant experience having your vehicle serviced at Toyota of Scranton. Stephanie will be thrilled to know her promptness and organization made a positive impression. We truly appreciate your continued trust in our team and look forward to providing you with the same exceptional service at your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

HI Tom, Thank you for your 5-star review and for taking the time to share your feedback. We're delighted to hear you were pleased with the quality of the service and that the work performed met your expectations. We also appreciate your honest comments regarding labor costs. We understand that repair expenses are an important consideration, and we strive to provide skilled, factory-trained technicians, quality Toyota parts, and repairs completed correctly the first time to deliver the best value possible. Thank you for choosing Toyota of Scranton. We truly appreciate your business and look forward to serving you again in the future. Thanks again, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, Steve, for your wonderful feedback! We're delighted to hear your service visit started on time and was completed even earlier than expected. Providing efficient, well-organized service while keeping our guests informed with a clear plan for future maintenance is exactly what we strive for. We truly appreciate your kind words and thank you for choosing Toyota of Scranton. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hoover595, Thank you so much for your wonderful feedback! We’re honored to know that every experience you've had with our dealership has been excellent and professional. Your continued trust means a great deal to our team, and we truly appreciate you taking the time to share your kind words. We look forward to providing you with the same exceptional service for many years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

HBUCK9, Thank you for taking the time to share your experience! We're glad to hear that our team kept you informed throughout your visit and that you found our waiting area comfortable. Providing clear communication and a welcoming environment are both important parts of the experience we strive to deliver. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

CHESNICK, Thank you for your review and for sharing your experience with our Service Department. We're glad to hear you found the department well organized and that your visit was quick and efficient. We'll be sure to share your kind comments with Stephanie. We also noticed that your overall rating was 4 stars and that David received a 3-star rating. We are always looking for ways to improve and would appreciate any additional feedback you could provide regarding your experience with David or anything we could have done better during your visit. Please reach out to me at the number listed below. Thank you for choosing Toyota of Scranton. We value your feedback and look forward to hearing from you. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

GKH7867, Thank you for your kind review! We're thrilled to hear that David provided an exceptional service experience. Clear communication, efficiency, and delivering on promised timelines are all important to us, and we're glad David made your visit a positive one. We appreciate your trust in our team and look forward to serving you again at Toyota of Scranton. Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

FENNERALISSA1, Thank you for sharing your first service experience with us. We’re so glad Stephanie made it a positive one by being kind, informative, and taking the time to explain everything clearly. We know a first visit sets the tone, and we appreciate the opportunity to earn your trust. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton