Scott Higgins

Toyota of Scranton responded

LESPERANCEMICHELE, Thank you so much for your thoughtful review and recommendation! We are honored that you chose to travel to Toyota of Scranton for your new Camry, and we're thrilled to hear your experience exceeded your expectations. Purchasing a vehicle—especially after many years—can feel overwhelming, so it's wonderful to know our team made the process smooth, stress-free, and enjoyable from start to finish. We're delighted your vehicle was ready for you, the financing process was seamless, and our team provided the level of customer service you deserve. Congratulations on your new Camry! We truly appreciate your trust and look forward to building a lasting relationship with you for many years to come. Safe travels, and thank you for choosing Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Hi KARENANDPAULF, Thank you for taking the time to share your experience! We're delighted to hear that you found our dealership efficient and that our team provided great service while answering all of your questions. It's especially rewarding to know that everyone worked together to make your visit a positive one. We truly appreciate your business and look forward to assisting you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

R.W. MITSCHELE, Thank you for your kind words! We’re so happy to hear you’re very happy with your purchase and that our team was friendly and helpful from start to finish. We truly appreciate you choosing Toyota of Scranton and hope you enjoy your new vehicle for many miles ahead! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MJWEIDICK, Thank you for your kind words! We’re so glad to hear Jason and his team took great care of you and were thorough in reviewing your vehicle’s maintenance needs. We appreciate your trust in us and look forward to seeing you again for your next visit! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

SPAZTITUS10, Thank you for sharing this—it means a lot to our team. We’re so glad to hear your experience was smooth and easy from start to finish. That’s exactly what we aim for. We truly appreciate your support and look forward to working with you again in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CAIROPETE, Thank you for sharing your experience! We’re so glad to hear our team was professional and friendly and that your car-buying experience was a pleasant one. Your recommendation truly means a lot to us, and we appreciate the opportunity to earn your trust. Enjoy your new vehicle, and please let us know if we can help in the future. Warm regards, ~The Sales Team Toyota of Scranton

Toyota of Scranton responded

JACKIEMARIEVT, Thank you for sharing this feedback with us. I’m glad to hear most of your experience was positive, but I’m truly sorry for the frustration caused by the delay in correcting your address. That follow-through should not have been missed, and I understand your concern about your registration card. I’d like to help get this resolved right away. If you could please reach out with your correct address or contact information, I will personally make sure our team updates it and confirms the status of your registration. Thank you again for bringing this to our attention — we appreciate the opportunity to make it right. Warm regards, ~MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

PSWEENEY60, Thank you so much for your kind words! We’re happy to hear that the process felt easy and that our team made a great impression. We truly appreciate your trust in us and would be glad to welcome you back anytime. Enjoy the ride! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BISIGNANIJ, Thank you for your continued loyalty and kind words! We're grateful for the opportunity to serve you and truly appreciate your ongoing trust in our team. It's always our goal to provide a friendly and welcoming experience, and we're glad to know that has been consistent over time. We look forward to seeing you again soon! Warm regards, The Sales Team Toyota of Scranton