Brian Burgess

Toyota of Scranton responded

Ronnie, Thank you for your 5-star review! We're delighted to hear you receive great service from the moment you arrive until you're back on the road. It's wonderful to know that your vehicle is consistently completed in a timely manner while you wait. We truly appreciate your continued trust in Toyota of Scranton and look forward to serving you again at your next visit! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

BRAD@NATURESMACE.COM, Thank you for your fantastic 5-star review! Congratulations on your new 2026 Tundra! We're delighted to hear you had a great experience with Brian and that he made your purchase a positive one. Your recommendation means a great deal to our team, and we truly appreciate the trust you placed in Toyota of Scranton. We hope you enjoy every mile in your new Tundra, and we look forward to being here for all your automotive needs for years to come. Safe travels! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi KARENANDPAULF, Thank you for taking the time to share your experience! We're delighted to hear that you found our dealership efficient and that our team provided great service while answering all of your questions. It's especially rewarding to know that everyone worked together to make your visit a positive one. We truly appreciate your business and look forward to assisting you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

DPETROZIELLO, Thank you for the great feedback! We’re so happy to hear you had a great experience and that you’re thrilled with your new car. That’s exactly what we hope for with every visit. We truly appreciate your recommendation and thank you for choosing Toyota of Scranton. Enjoy the new ride! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

MTOMAINE, Thank you so much for sharing your experience! We’re glad to hear your service visit went well and that you’re satisfied. Congratulations on purchasing your first pickup — that’s exciting! We’re honored you chose Toyota of Scranton for such a special milestone and are thrilled to know you’re very happy. If you ever have any questions about your new truck or need anything at all, we’re always here to help. Enjoy every mile! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

ANDYH36267, We’re so glad to hear that, and appreciate you sharing your experience! Brian and John will be happy to know they made things easy and straightforward for you. Thank you for giving us the opportunity — we’re thrilled you felt the offer was fair! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi Chadwick, Thank you for sharing your thoughtful feedback! We’re so glad to hear that Hailee continues to provide you with clear communication and no-pressure service. It’s great knowing you trust her to keep both of your Toyotas in excellent condition. We truly appreciate your loyalty and look forward to seeing you at your next visit! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Jacob, Thank you for taking the time to share your feedback. We truly appreciate your honesty and the level of detail you’ve provided. We’re sorry to hear about the condition of your truck upon delivery and that it left you feeling taken advantage of—this is never the experience we want our guests to have, especially when purchasing a vehicle sight unseen. Your comments about the parking brake issue, headlights, and other items have been noted, and we’ll use this as an opportunity to review how we inspect and present vehicles before delivery. Even though you’ve chosen to handle the repairs yourself, we’d still like to discuss this further and see how we can make things right. Thank you again for your business and for bringing this to our attention. Your feedback helps us improve and ensure a better experience for every guest. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SKEARNEY517, Thank you for the great review! We're so happy to hear that Brian made your experience a positive one. His no-pressure approach and deep knowledge of the vehicle are qualities we truly value. We’ll be sure to pass along your kind words to him. Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

CUPCAKE1023, Thank you for the great feedback! We’re so glad to hear that our team took the time to listen to your needs, offered great pricing, and helped make the financing process smooth. Your satisfaction is very important to us, and we truly appreciate you choosing Toyota of Scranton. Enjoy your vehicle, and we’re here if you need anything down the road! Warm regards, The Sales Team Toyota of Scranton