Ahmad Wasal

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team

Toyota of Scranton responded

MSTEVENSON, Thank you for your continued trust and for choosing us again for your second purchase! We’re so glad to hear Ahmad provided you with positive experiences both times and that Justin helped make everything easy and seamless. It means a lot to know you felt well taken care of and enjoyed the atmosphere here. We truly appreciate your loyalty to Toyota of Scranton and look forward to helping you again in the future. Thank you for your kind words! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MTOMAINE, Thank you so much for sharing your experience! We’re glad to hear your service visit went well and that you’re satisfied. Congratulations on purchasing your first pickup — that’s exciting! We’re honored you chose Toyota of Scranton for such a special milestone and are thrilled to know you’re very happy. If you ever have any questions about your new truck or need anything at all, we’re always here to help. Enjoy every mile! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

Thank you, Carl! We're glad to hear that arranging service was easy and that our team kept you informed throughout the process. Fast and friendly service is what we strive for! We appreciate your feedback and look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CZIOTKA, Thank you for your feedback! We're glad to hear that our team was friendly and that everything went smoothly. However, we’re sorry to hear that the finance and vehicle features weren’t explained as thoroughly as expected. Your experience matters to us, and we’d love the opportunity to provide any additional information you need. Please feel free to reach out, and we’ll be happy to go over any details. Thanks again for choosing us! Take care, The Sales Team Toyota of Scranton

Toyota of Scranton responded

OBARRENECHEA, ¡Gracias por tomarse el tiempo para compartir su experiencia! Nos alegra saber que nuestro representante le brindó información clara sobre la condición de su vehículo y le ofreció recomendaciones útiles para mantenerlo en excelente estado. ¡Apreciamos su confianza en nosotros y esperamos seguir brindándole un servicio excepcional en el futuro!

Toyota of Scranton responded

HVILLECCO1984, Thank you for your review! We're so glad to hear that our team was friendly and worked with you to find the right vehicle. Congratulations on your great deal—we hope you enjoy your new ride! If you ever need anything, we're here to help. Safe travels! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

JVGALLI, Thank you so much for your kind words! We're delighted to hear that Ahmad was able to support you every step of the way and answer all your questions. Providing attentive and helpful service is our goal, and it’s great to know Ahmad made your experience a positive one. We look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

STORM20258, Thank you for your fantastic review! We're so glad to hear that your purchase went smoothly and that our finance manager provided excellent service. Meeting your needs in a timely manner is always our priority, and we're happy we could deliver that experience for you. We appreciate your business and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

IGGYPOP78, We're sorry to hear about your experience and understand your frustration. Our technician did consult Toyota for assistance with your vehicle, and the recommendations provided by Toyota were included on your invoice. We apologize if there was any confusion or inconvenience caused, and we'd be happy to discuss this further to ensure you're fully informed about the next steps. Please feel free to reach out to us directly, and we’ll do our best to make things right. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton