Patrick Kasson

Toyota of Scranton responded

JKELLOGGSERVICES, Thank you for your kind words! We truly appreciate you taking the time to share your experience. Providing a welcoming, helpful, and personalized experience is what we strive for every day, so it's wonderful to know our team made your visit memorable and that you felt recognized and valued. We look forward to welcoming you back to Toyota of Scranton! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

BRAD@NATURESMACE.COM, Thank you for your fantastic 5-star review! Congratulations on your new 2026 Tundra! We're delighted to hear you had a great experience with Brian and that he made your purchase a positive one. Your recommendation means a great deal to our team, and we truly appreciate the trust you placed in Toyota of Scranton. We hope you enjoy every mile in your new Tundra, and we look forward to being here for all your automotive needs for years to come. Safe travels! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

URBANTRON, Thank you for such an incredible review and for choosing Toyota of Scranton for your new 2026 Corolla Cross Hybrid! We're thrilled to hear that your experience—from your trade-in to sales, financing, and assistance with your previous vehicle—was a positive one. Our team works hard to create a transparent, stress-free process, and it's rewarding to know that commitment came through during your visit. Your comments about our culture and the way our team treats customers mean a great deal to us. We strive to treat every guest like family, and hearing that you've experienced dealerships across the country and found our team to be different is truly one of the highest compliments we can receive. Thank you for your trust, your recommendation, and for taking the time to share your experience. We wish you many happy miles in your new Corolla Cross Hybrid and look forward to serving you for years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team

Toyota of Scranton responded

FJ VOGEL, Thank you for bringing this to our attention—we’re really sorry for the lack of follow-up, as that’s not the level of communication we expect for our guests. I’m glad to share that our Sales Manager, Jake, was able to connect with you and get everything taken care of. We appreciate the opportunity to make things right and your patience throughout the process. If there’s ever anything more you need, please don’t hesitate to reach out—we’re always here to help. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Becky, Thank you so much for your kind words! We’re so glad to hear you had a great experience and that John, Patrick, and Matt took such good care of you—they’ll really appreciate the shoutout. Enjoy your new truck, and thank you again for choosing us. If you ever need anything, we’re always here to help! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DPETROZIELLO, Thank you for the great feedback! We’re so happy to hear you had a great experience and that you’re thrilled with your new car. That’s exactly what we hope for with every visit. We truly appreciate your recommendation and thank you for choosing Toyota of Scranton. Enjoy the new ride! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

AGHOWELL72, Thank you so much for your kind words! We’re glad to hear that our team was able to provide clear information and help you sort through your options. Making sure all of your questions are answered thoroughly is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

MG166, Thank you so much for the 5-star review! We truly appreciate your kind words about our team, pricing, and service. We’re also glad you found our location convenient and our showroom clean and welcoming. Thank you again for choosing Toyota of Scranton—we look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience