Toyota Direct - Service Center

First oil change in was great. Second appointment an hour later was not so great because I was being ignored by the service advisors, the closest one of which had his face buried Second appointment an hour later was not so great because I was being ignored by the service advisors, the closest one of which had his face buried in his phone. Took less than an hour for the first oil change, but an hour and 40 minutes for the second one and I had appts for both! More

Always prompt and efficient. Works with warranty to cover expenses. Vehicle is left clean and repairs always completed correctly the first time! Works with warranty to cover expenses. Vehicle is left clean and repairs always completed correctly the first time! More

It overcharged me. I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait in the lobby. I did. But she did not come to get me even though my service was completed promptly. I waited three hours at the lobby and when I went to ask the attendant about my oil change, she told me that she was calling my husband and me, when we specifically agree that I would be - in person - waiting to be called back in the lobby. I should get a 50% rebate for overcharging me and forgetting me for three hours in the establishment lobby. More

I was not pleased with my service. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. I also was never charged separately or so much for a tire rotation. More

This dealer is do service fair, but employees (deal with customers) need improve in manner ares. customers) need improve in manner ares. More

The service was quick and effective. My problem was addressed, and included check of related electrical systems. My problem was addressed, and included check of related electrical systems. More

I have worked with both Jeremy Rodock and Cliff Williams many times with my fleet vehicles and have always had a very good experience. many times with my fleet vehicles and have always had a very good experience. More

On time, no fuss, no issues, expected result, good job, well oiled machine, coffee could be better well oiled machine, coffee could be better More

I arrived for my scheduled oil change and was helped by a courteous team member. I was also advised for my next scheduled maintenance appointment by another knowledgeable team member. courteous team member. I was also advised for my next scheduled maintenance appointment by another knowledgeable team member. More

Good people, good communication. I did have a bit of a wait for a service person to ask to help me. I’m guessing a number of them were at lunch. I did have a bit of a wait for a service person to ask to help me. I’m guessing a number of them were at lunch. More