Toyota Direct - Service Center

Service for Radiator Replacement I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my v I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my vehicle up and have it looked at. Within 30 minutes they were able to establish what was wrong with my vehicle and quote me a price. They were able to order the part that same day and schedule my follow-up appointment at a time that fit my schedule. When I came for my service appointment I was helped immediately and the staff took extra care to update me on the progress of my vehicle. My car was serviced promptly and returned to me in less time than originally estimated. My car was very clean and the service exceeded my expectations. I will definitely return to Toyota Direct for any future car servicing needs. More

My Excellent Service and Sales Experience at Toyota Direct I have enjoyed my experiences with Toyota Direct and see no reason to use another Columbus-area Toyota dealer. We purchased our pre-certified Camry H I have enjoyed my experiences with Toyota Direct and see no reason to use another Columbus-area Toyota dealer. We purchased our pre-certified Camry Hybrid for a very fair internet price about eight months ago. I walked in with financing from my bank but, working with their knowledgeable finance people, I walked out with an interest rate almost 3% less than I was expecting to pay. The Camry has served us very well while we have had it, but there was one hiccup. On a hot day in May, I attempted to open the rear driver’s side door with the window down, the window shattered inside the door. I took the car into Toyota Direct and they explained to me that there had been damage to the door and a piece inside the door had put pressure on the window when the window was down and the door was opened. Thankfully, they believed me when I explained that this was almost certainly pre-existing damage and fixed the window and door gratis! I have also used to the service department for routine maintenance and they were easy to deal with, efficient and reasonably priced. More

Paul Sayre, is the best people that I ever had that serviced my Toyota Camry. He is very cooperative and extremely fair as far as money is concerned in fixing my car. I have dealt with him before and serviced my Toyota Camry. He is very cooperative and extremely fair as far as money is concerned in fixing my car. I have dealt with him before and I always feel, I get the best results, and I have a warranty. Thank You Paul Sayre! I appreciate your hard work. Joan E. Spencer Columbus, Ohio More

This dealer doesn't pay attention to appointments made online! Made a service appointment for a Monday at 7:30 pm to have my 12V Prius battery replaced. I selected "Battery Replacement" as the type made online! Made a service appointment for a Monday at 7:30 pm to have my 12V Prius battery replaced. I selected "Battery Replacement" as the type of appointment in the online form. I thought this would make it clear that I made an appointment for Battery Replacement. I received an automated confirmation email and a reminder email telling me that I was scheduled for an appointment for Battery Replacement at 7:30 pm on Monday from C. Grossman. I arrived at 7:29 pm on Monday. I was the only person at the service shop. I met C. Grossman and he had no idea why I was there. I told him I made an appointment and for the first time he looked at the appointment in the computer and its description and then told me that he couldn't do it because he closed at 8:00 pm and it would take him 1 hour to replace the battery. I asked why no one could have called me and told me that and he said it was because I made the appointment online and "only the computer sees it--no human looks at it." I told him I would never come back. More

I've been going to Toyota Direct regularly for 4 years, bringing them family members for additional business. Last year, my old prius began throwing warning lights on the console, and we brought the years, bringing them family members for additional business. Last year, my old prius began throwing warning lights on the console, and we brought the vehicle in for repair. We were given a whole variety of explanations including faulty filters, incorrect gasoline usage (which we use 89 to 93 octane, so this really didn't make sense), etc. Recently, the shop told us that the problem was "most likely" a bad catalytic convertor, which should be replaced... to the tune of $3,500. Failure to do so could result in spontaneous combustion due to overheat. As one can imagine, we were a bit concerned, and the next time the car threw a warning light, we took it for a second opinion. Here's the scoop: - The warning light was actually triggered by a bolt (or rather, a missing bolt) that was involved in securing the spark coil. Due to the missing bolt, the spark coil wouldn't allow one of the pistons to fire. Replacing the whole unit ran me $150. This struck me as one of the more obvious things to check, as this really should be part of a safety inspection of sorts. - The front brakes were completely shot. This never once came up in the inspections. I even asked, when I had the back brakes replaced, if I should get the front brakes replaced. The reply I got was "they're drums, they'll last forever, don't worry!". This cost me $350 to replace - The Air Condition Compressor was also broken. This also causes an error light to come on when it was turned on and the gas engine shut off. The repair cost of this would have been $1200, but we opted not to repair this as the summer has been relatively cool. Overall, with labor, my repair cost was $650. Even including the compressor, it would have been $1800, which was cheaper than the $3500 Catalytic converter. And guess what? If they had replaced the cat, it would have cost me $3500 for NOTHING, as it wouldn't have come close to addressing the real issues. This is after having Toyota's expert technicians inspect the car 5 times. So nice job, Toyota. If I had let you work on my car, instead of a trusted mechanic, it would have run us almost $7000, assuming you guys got it all fixed right the first time, which evidence suggest you wouldn't have. So let's call it a cool $10,000. And the car's been running great for a month now, with no error lights being thrown. More

TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of servic TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of services such as maintenance. Spend at least $1K. Two weeks after getting my car, I realized they did not fully connect one of the harness in the engine of the car. So I called the service department. The lady pick up the phone and said what is the name of the harness. I replied I do not know. She pretended not to understand what the situation was and refused to let me talk to the manager. The most funniest part is she pretended to transfer the phone to someone else. Then it got hang up. So I called again and thought it was accidentally got disconnected. No one pick up the phone. Call in again. No one pick up the phone. Call in again. Suddenly, a guy picked up and said did you know you called three times. Hello. Obviously I called again bc you guys did not pick up. So I realized they have been hiding and do not want to pick up my phone. Now the worst part is this guy said he is not in the service department when the number is the service department number. So he said someone will call me back and immediately hang up. I will never step in Toyota Direct again. WORST CUSTOMER SERVICE EVER AND THEY ACT SO IMMATURE. NOW I REALIZE before they want you to sign the service paper, they are so nice and helpful. Once you picked up the car and they GOT YOUR $$$, good luck in having a good customer service if you have something goes wrong with the service. More

The dealership does not follow through on warranty for new vehicles. They try to charge for everything under warranty and that includes the 2 year maintenance plan. You have to make multiple appointment new vehicles. They try to charge for everything under warranty and that includes the 2 year maintenance plan. You have to make multiple appointments because the service department doesn't know what they are doing. What is the point of making an appointment if they can't take the vehicle and work on it. Multiple times I was told to make another appointment because they can't fix my vehicle or the technician is not their that day. That is not my problem. They just didn't want to pay for the rental. There isn't any follow through from management either. Should I start with the Service Manager or the General Manager? Service manager doesn't care and doesn't know what is going on in his area of "expertise". Big issues when wanting to speak to the General Manager. Everyone gives you the run around, their corporate headquarters. More

Came in for service on my 2008 Prius. Was talking about trading in our Prius for a new one, thought we would check it out while mine was in service. Found a black Prius 2011-price was right! Had a great ex trading in our Prius for a new one, thought we would check it out while mine was in service. Found a black Prius 2011-price was right! Had a great experience with our salesman, we got what we asked for and was very happy. This has been our second vehicle with this dealership, will continue to buy here again. I travel 50 miles to have my toyota service at this dealship. Great service department and nice customer waiting room. I won't go anywhere else. Thanks Toyota Direct! John & Michelle Baier Happy owners of a 2011 Prius More

It is a pleasure taking my van in for service. They are very informative and answer all of your questions. This is my third trip and every time has been a great experience. very informative and answer all of your questions. This is my third trip and every time has been a great experience. More

I have serviced my Corollas at this dealership for ten years and for the first time I have bad service. I think it is due not to the quality of its people but to the fact of being understaffed. The employ years and for the first time I have bad service. I think it is due not to the quality of its people but to the fact of being understaffed. The employees are polite and helpful, but, trying to do twenty things while serving the customer. I had to come three times to the dealership to get my ball bearings fixed. One was due to an appointment they wrote down for the incorrect date requested, so when I came in they told me the appointment was written down for Friday rather than Saturday as I had requested in person. The second time they finally looked at my car but did not have the parts. They told me they would call me as soon as the parts arrived for me to make the appointment for them to be installed. They never called. I have to call to find out and they could not find my order because they had entered it incorrectly under my second last name. The dealer is good; its people knowledgeable and polite but overworked, making them distracted when dealing with customers, which results in mistakes and time lost. I am thinking for the first time to give it a try to a toyota dealer closer to my home... More