Toyota Direct - Service Center

It overcharged me. I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait in the lobby. I did. But she did not come to get me even though my service was completed promptly. I waited three hours at the lobby and when I went to ask the attendant about my oil change, she told me that she was calling my husband and me, when we specifically agree that I would be - in person - waiting to be called back in the lobby. I should get a 50% rebate for overcharging me and forgetting me for three hours in the establishment lobby. More

I was not pleased with my service. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. I also was never charged separately or so much for a tire rotation. More

Loyal treatment over the years as I bought and serviced my Highlander at Toyota Direct. Fair pricing and always available when I need my Toyota experts. Miss the car wash, only reason for 4 starts my Highlander at Toyota Direct. Fair pricing and always available when I need my Toyota experts. Miss the car wash, only reason for 4 starts More

There care for all customers they do quick all they ask you what need next we really appreciate you what need next we really appreciate More

Jim was super nice, got me in and out very quickly. Thank you so much! Thank you so much! More

This dealer is do service fair, but employees (deal with customers) need improve in manner ares. customers) need improve in manner ares. More

Always prompt and efficient. Works with warranty to cover expenses. Vehicle is left clean and repairs always completed correctly the first time! Works with warranty to cover expenses. Vehicle is left clean and repairs always completed correctly the first time! More

First oil change in was great. Second appointment an hour later was not so great because I was being ignored by the service advisors, the closest one of which had his face buried Second appointment an hour later was not so great because I was being ignored by the service advisors, the closest one of which had his face buried in his phone. Took less than an hour for the first oil change, but an hour and 40 minutes for the second one and I had appts for both! More

Communication was great. Work was done well and on time. Cost was on par or less than other places I called. Work was done well and on time. Cost was on par or less than other places I called. More

Toyota Direct is the only place I'd have do maintenance and/or repairs on my Toyota (I bought it there, too.). and/or repairs on my Toyota (I bought it there, too.). More