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Toyota Direct - Service Center

Columbus, OH

4.1
408 Reviews

408 Reviews of Toyota Direct - Service Center

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September 13, 2024

they always do a good job and keep me on the road the only issue is they can be a little pricey More

by dew.parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Great representative. I love working with her good customer service five stars Service The only place I go to to get my service done on my cars More

by kfares1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

They are always ready to help you and also explain what you need and all that, and i will always go to Toyota direct and get my service done. More

by essien.philomena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

The wait time, with appointment, for oil change is way too long. I was there almost 2 hours More

by pettism
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

they made me wait for 4 plus hours and found at the end that they not even touch my car. I wasted 5 hours of my work time. More

by sethurajramesh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don’t remember name
September 13, 2024

Good people, good service . I’ve been appreciating you and the good people here at Toyota Direct for over 10 years now! More

by sisterschoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malek Abed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Collins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

The honesty of the Toyota direct service is not as expected, last time I brought my sienna for tier rotation, I was initially charged for that, and I discovered that it was not rotated, if I didn’t kn More

by abuomarshurafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isatou Jahateh
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Great service. I’ve notice a dangerous situation with my vehicle though with regards to the sticky dashboard on my 2009 Toyota Camry. I see that it was a recall an More

by vic_curren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

This is my second car( Toyota) that I purchased from this dealership. Always have it serviced at the dealership, happy with the maintenance and service provided! First car Toyota Corolla lasted 13 years with More

by 1oksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Ladies at pay desk were not helpful. Service was good on car. Appreciate the popcorn and drinks More

by mlbell208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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