Toyota Direct - Service Center

This current experience at Toyota Direct was complicated by outside companies that had the part/service I needed. When all of this was straightened out, my repair was taken care of. My Service Advisor, Ma by outside companies that had the part/service I needed. When all of this was straightened out, my repair was taken care of. My Service Advisor, Maggie Arnold, has always done everything possible to provide excellent Customer Service. More

They didn’t rotate my tires as asked during oil change and they misplaced my car when it was done they sent me outside to a holding lot to find it and it wasn’t there. I had to come back in and walk acros and they misplaced my car when it was done they sent me outside to a holding lot to find it and it wasn’t there. I had to come back in and walk across all the service bays to find someone to help. I ended up asking the Continental tire guy who was nice enough to track it down for me. The alignment they did made my steering wheel vibrate horribly but I don’t want to go back to these CLOWNS. More

They always tell me upfront what needs to be done and the approximate cost. Friendly and efficient service. approximate cost. Friendly and efficient service. More

Good service. Friendly staff and knows what to do! I will be using them all the time. Friendly staff and knows what to do! I will be using them all the time. More

They did a great job repairing my car and clearly communicated all the necessary repairs with status updates. communicated all the necessary repairs with status updates. More

Never disappoints to provide top notch service to keep vehicles running at their best and corrects only what needs done vehicles running at their best and corrects only what needs done More

Overall good service, but I asked the technician to check my tire pressure becasue my light was on. He was rotating my tires and said they'd air them up. They did not and I had to stop at a gas station and a my tire pressure becasue my light was on. He was rotating my tires and said they'd air them up. They did not and I had to stop at a gas station and air up my tires after the appointment. More

They totally forgot about us. I believe the name was Grossman. After leaving thecar the evening before and being informed that we could pick it up at noon. When I got there, they I believe the name was Grossman. After leaving thecar the evening before and being informed that we could pick it up at noon. When I got there, they didn’t know who we were and couldn’t find our car. we finally took it home around 1 o’clock Without ever getting service. I called and asked to speak to someone and I was told that, customer service representative would call me but they never did More

Chris Grossman along with all the service people could not be better. I always leave with a smile. not be better. I always leave with a smile. More

Good service. Friendly staff. Quick and easy, and thorough job. I will be using them again. Friendly staff. Quick and easy, and thorough job. I will be using them again. More