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Toyota Direct - Service Center

Columbus, OH

4.1
581 Reviews

581 Reviews of Toyota Direct - Service Center

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December 18, 2024

Great service! Chris G. is the best!!! I wouldn't take my car anywhere else! More

by sharon.dugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Very thorough and quick. Everyone is friendly and helpful. Would recommend taking you auto there for service. More

by lindacap0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Too much delay in the waiting room and poor communication about the status of the work More

by Unk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna
December 18, 2024

Got my tires rotated and an alignment and they didn’t even fill my air with tires as my tire pressure light came on 5 min after leaving the Toyota direct servicing building. Also was upsold. More

by megan_stffrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Almanza
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Switched from Germain Toyota after getting jacked around there. Mindy was great and David in Parts Dept also excellent. You have gained a new customer for my 2 Toyota's! More

by schwinnbikebob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Still have Rattle in headliner and bed liner still come up on the corners of bed More

by tgraham003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Friendly staff at dealership and who call to remind me for scheduled maintenance, pretty quick at services, informative More

by emcstout96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Very nice new set up for the customers. I don’t mind waiting for repairs More

by lsherri39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Great service, always able to schedule maintenance appointments easily and excellent service from Chris Grossman. More

by patricia_sanko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

The service department is second to none, and we're very very very very pleased. More

by stevenroci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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