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Toyota Direct
Columbus, OH
2,413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,413 reviews
July 21, 2025
did not explain the price of anything beforehand! i did not know some of the things done were optional. came out with a $500 bill! i did not know some of the things done were optional. came out with a $500 bill! More
by cllimbert3
Verified CustomerEmployees Worked With
July 21, 2025
I have leased a Toyota for 12+ years. Russell Dodroe is very knowledgeable & personable. He goes out of his way to please his customers. I like the cars that I have leased & do not see m Russell Dodroe is very knowledgeable & personable. He goes out of his way to please his customers. I like the cars that I have leased & do not see myself driving any other car! More
by sksindel
July 19, 2025
Everyone was great and continue assist me after sell if I need. Thank you guys need. Thank you guys More
by demay1980
Employees Worked With
July 19, 2025
Listened to what we wanted, found it at another dealer and traded them for it. Easy to work with and convenient location and traded them for it. Easy to work with and convenient location More
by craigmokma
July 19, 2025
They got oil all over my drivers side inside door, I had to clean it off. They spilled oil onto my underhood. Expected way better. to clean it off. They spilled oil onto my underhood. Expected way better. More
by gnec1
July 18, 2025
Chris Grossman and his team are great! Always take care of my Sienna thank you Always take care of my Sienna thank you More
by marlanenibert
Employees Worked With
July 18, 2025
Easy no pressure sales. A lot of information and education. Would recommend buying a vehicle from anyone on the sales force, but especially Fadi Hamid. T A lot of information and education. Would recommend buying a vehicle from anyone on the sales force, but especially Fadi Hamid. T More
by jdmsleepr
July 17, 2025
Vehicle was brought in with one issues that was quoted only a couple hours. The vehicle was at Toyota for 6 days out of 2 weeks and left in worse condition then dropped off. While speaking to the service only a couple hours. The vehicle was at Toyota for 6 days out of 2 weeks and left in worse condition then dropped off. While speaking to the service team explaining the worsening issues and the unresolved issue they still wanted to charge more money. All the while no matter how many times we called, got transferred or left voicemails our calls were never returned. We took the vehicle back for recalls we were never informed of and told we the vehicle would be looked over again which no more answers were given as to why the vehicle was in worse condition then when originally dropped off. We are out over $1200 for the vehicle to have went from no ac to shaking and low power output. The last person who looked over the car was the most helpful and did keep me us in the loop but everyone else was miserable to work with. Very snappy, short and aggressive with communication. If Chuck is leading your case then you’re in good hands, otherwise take your vehicle anywhere else. More
by ciararees1995
Employees Worked With
July 17, 2025
great alaways and we bought many cars there. highly professional and hospitable we will be back highly professional and hospitable we will be back More
by wilharris15
Employees Worked With
