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Toyota Direct
Columbus, OH
1,396 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,397 reviews
September 22, 2024
Great customer service and exquisite care for my vehicle! Wait time wasn't bad either. Wait time wasn't bad either. More
by Ty52
Verified CustomerEmployees Worked With
September 21, 2024
I don't know who Thomas Wiley and Malek Abed are. My salesman's name was "Dee." My salesman's name was "Dee." More
by ohboy614
Employees Worked With
September 21, 2024
My wait time was the best I have ever had at any Toyota dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add some round tables to the area I was wanting to do some work while waiting but I needed more space than a chair with a tray Thank you More
by njs5255
Employees Worked With
September 20, 2024
This is my 5th Camry purchase at Toyota Direct. Level of customer service is worth coming here alone. And bonus, you can munch on some popcorn and have a latte while you wait! Level of customer service is worth coming here alone. And bonus, you can munch on some popcorn and have a latte while you wait! More
by laura.kramer
September 20, 2024
I like their level of skills and they open on Saturdays, very convenient. But they attempted to replace two parts when only tightening a nut was required to solve the problem. If I don't discuss and push b very convenient. But they attempted to replace two parts when only tightening a nut was required to solve the problem. If I don't discuss and push back I'd had to pay 500 dollars unnecessary. More
by antoniojperez
Employees Worked With
Lacy
September 20, 2024
As you drive into the service garage, a camera analyzes your car's wheel alignment to determine if everything is in good order. Why do the service rep recommend annual wheel alignment service and if it is your car's wheel alignment to determine if everything is in good order. Why do the service rep recommend annual wheel alignment service and if it is not required. I now look at the car manual to see what services are required and which are just an upsell by the service rep. By the way, this never happened at Roush Honda but seems to be common practice at Toyota Direct and Buckeye Nissan. More
by OZZYBSK
Employees Worked With
September 20, 2024
It has been a wonderful experience to get a new car with you. Thank you so much you. Thank you so much More
by Bimal
September 20, 2024
It's a professional dealer and I work with it's a speed quick and the qualified I recommend it for everyone. quick and the qualified I recommend it for everyone. More
by Fadi H
September 20, 2024
Professional and accommodating they, took me in and started work even though i arrived early. started work even though i arrived early. More
by orellana727
Employees Worked With
September 19, 2024
Dealership is clean and well maintained. All associates I interacted with were kind and helpful. I felt the salesman I worked with (Derrick) was honest and trustworthy. He went above and bey All associates I interacted with were kind and helpful. I felt the salesman I worked with (Derrick) was honest and trustworthy. He went above and beyond to ensure we were taken care of even once the sale was finalized. More
by Mary
Employees Worked With
