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Toyota Direct
Columbus, OH
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,030 reviews
September 18, 2015
car buying was less stressful than I thought I have always felt uncomfortable walking around car dealers' parking lot, because I would be always stressed with answering endless questions from the I have always felt uncomfortable walking around car dealers' parking lot, because I would be always stressed with answering endless questions from the sales person. In Toyota Direct, they understood immediately that I need time to think about it and realized quickly that if they give me all information I need, I would come back. I did come back, purchased the car and had great experience doing that. More
by fcurilla
Employees Worked With
September 06, 2015
Easy to work with both online and in person! I recently purchased a new Sienna from here after having looked at various vehicles, brands, and dealerships. Of all of them Toyota Direct was the mos I recently purchased a new Sienna from here after having looked at various vehicles, brands, and dealerships. Of all of them Toyota Direct was the most responsive and best about showing they cared about me and my vehicle needs. After initially looking at their inventory online I was able to get all of my questions answered quickly and directly in detail via email. Though the vehicle I had inquired about was no longer available when I arrived at the dealership the salesman was able to arrange for a comparable deal on a vehicle from another dealership. The only snag in the entire process was a miscommunication between the salesman and the person processing the paperwork with the VIN which required an additional trip to the dealership to sign a new set of paperwork. More
by juliet555
Employees Worked With
Ivan Lambert, Rick Hatten
September 03, 2015
Ember This is where I have either leased or purchased my last 4 Camrys. I've seen this dealership grow and happy to be apart of it. The service is the best, This is where I have either leased or purchased my last 4 Camrys. I've seen this dealership grow and happy to be apart of it. The service is the best, the staff is awesome and the cars are tops with me. The service staff has always been respectful to me, never treated me as if I didn't know another about cars or pressured me into service I didn't need or could afford, yet they would let me know they didn't feel it was safe to not get the work done. I've been coming here close to 25 years and I'll still be praising this dealership as long as they keep doing things the way they do and keep the great staff. More
by Ember628
Employees Worked With
September 02, 2015
In and out Vehicle was serviced. It took about an hour. Waiting room was comfortable. Had coffee and relaxed. Personnel was friendly and seemed to want to get me Vehicle was serviced. It took about an hour. Waiting room was comfortable. Had coffee and relaxed. Personnel was friendly and seemed to want to get me in and out. Overall good experience. More
by jtown johnny
Employees Worked With
I put Patti Street down...although I don't believe it was her. Can't remember. , Patti Street
September 02, 2015
History of great service! I've used Toyota Direct exclusively for automobile service ever since I bought my '95 Prius new! I now have a 2005 Highlander and 2013 Prius C, both o I've used Toyota Direct exclusively for automobile service ever since I bought my '95 Prius new! I now have a 2005 Highlander and 2013 Prius C, both of which have never been any a different service bay. What keeps my going back? Polite, competent, punctual service every time. Highly recommended. More
by Old timer
Employees Worked With
Various
August 28, 2015
Terrible experience BEWARE! Bait and switch tactics Went to Toyota direct today to purchase a 2015 Camry XSE. I came in to purchase a specific car that was on the webs BEWARE! Bait and switch tactics Went to Toyota direct today to purchase a 2015 Camry XSE. I came in to purchase a specific car that was on the website for 22,999. I walked around the lot for about 10 minutes before finally walking into the showroom to look for a salesman. First guy i see is Cordell. I explain why I was there, the car I was looking for, and the price that was on the site. We walk around the lot for 10 minutes and he said I'll go get the keys. 15 minutes go by before I walk inside and he's sitting on a chair looking at his phone. I said... I thought you were looking for the keys? He said... well I was looking up the car on my phone because our internet is down... I decide at that point to thank him for his time (even though he did nothing... Not to mention never introduced himself) I find another salesman (Frank) who was great. I explained my frustration with Cordell. Explained what I was looking for, the price, and stock number. He gets the keys and we go for a drive. After the test drive I tell him to put some numbers together and get me an OTD price. A short time later Frank walks back with the "Manager" Andrew Andrew introduced himself and says it was a price mistake, and they price is $2000 more. 24,999 I said that's clearly a bait and switch tactic... I've been here for two hours and not once was it brought to my attention that the price was wrong when I clearly stated to both salesmen what the vehicle was listed for. I asked to speak with the manager in which the reply I received was "I am the manager" as he walks away to basically tell me to piss off. I stop him and tell him I want to speak with his manager in which he replies "He's not here" I understand that errors can sometimes occur... however the way it was handled was BEYOND unprofessional. Especially the "Good luck getting that car for that price" under his breath as he walked away. I feel bad for the salesman Frank. He was a great person to talk to and very friendly. With questionable business practices (I'm not the only reviewer to complain about "mistakes") and terrible management... The only people suffering are the Sales Staff. More
by genghis7
August 13, 2015
ASK FOR REGGIE!! He was amazing, Honest, no pressure, made me feel completely comfortable, great energy and trustworthy overall! I have purchased many cars in my time He was amazing, Honest, no pressure, made me feel completely comfortable, great energy and trustworthy overall! I have purchased many cars in my time and I can honestly say when the time comes again I will come back to see Mr. Scott. I was well taken care of. Great experience Quick too More
by MsKorinne
Employees Worked With
Reggie Scott
August 03, 2015
perfect Until now I didn't find anything I am not satisfied, price and service all are very good, definitely I will recommend it to my friends. Until now I didn't find anything I am not satisfied, price and service all are very good, definitely I will recommend it to my friends. More
by zengbiao
Employees Worked With
storm, Frasure
July 23, 2015
Awesome! I only take my 2011 Corolla to Toyota Direct for service. They are always honest with me and don't try to add on any extra services. I only take my 2011 Corolla to Toyota Direct for service. They are always honest with me and don't try to add on any extra services. More
by melaragm
Employees Worked With
July 22, 2015
No Nonsense Sales If you want a no hassle, no non-sense sales' experience, Toyota Direct is for you. You will not be disappointed in choosing Toyota Direct. If you want a no hassle, no non-sense sales' experience, Toyota Direct is for you. You will not be disappointed in choosing Toyota Direct. More
by Toyota
Employees Worked With
Brittany Simonelli
