Toyota Direct

My wait was about 90 minutes. My precious service only took about 20 minutes and I has more service. I was charged $95+ for my oil change. I mentioned to the service person that I My precious service only took about 20 minutes and I has more service. I was charged $95+ for my oil change. I mentioned to the service person that I thought there was a special. When I got home I found an email that my oil should have been $59.95. The special didn't end until Sept. 30. The lot that my car was parked in was not convenient to the waiting area. More

Have never had a problem. I always ask for Chris Grossman's team and have been dealing with Chris and his group for years and years. All the service managers have always bee I always ask for Chris Grossman's team and have been dealing with Chris and his group for years and years. All the service managers have always been polite and helpful, always explaining what work is suggested and prioritizing what needs to be done. They also discuss the cost with me before the work is done. I rely on their discretion and honesty when offering their expert advice. More

When I pulled into the staging garage, the individual checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner is just under a 1.5 years old with only 16K miles, tires appear to be fine and the vehicle doesn’t pull or drive abnormally so how he came to that conclusion is a mystery to me and of course its not covered under warranty. In addition, when I made the appointment, which is another issue - I requested to have a squeaky noise from my back looked at while having my oil changed. No mention at the time I checked in about my original request - I was so disappointed regarding the recommendation for the wheel alignment I didn’t mentioned the issue. Doubtful I will be using this dealership for service in the future. Finally I elected to have my oil change every 5k miles, which I know I have to pay out of pocket since Toyota only covers oil changes @ 10k (which I obviously disagree with), I can’t believe it cost $90 for a oil change!!! I was please with the timing of the oil change - right around 1 hour, which I thing is average for a car dealership. More

I always receive friendly, professional service! Easy to schedule and location is good. I trust their work. Easy to schedule and location is good. I trust their work. More

Good service ,thank you I like Toyota I will buy car again one Toyota .thanks again one Toyota .thanks More

Service went well. I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was no I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was not showing total mileage after setting the cruise control More

Mr. Clifford Williams was delightful to work with. Friendly and helpful, no pressure, just professional. Friendly and helpful, no pressure, just professional. More

Chris Grossman, who I have been going to for years, had to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would no to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would not be in. Randy said he would be happy to assist me and get me checked in. He was excellent, kind, very efficient. Great job! Chris has been, is, shall continue to be my STELLER/OUTSTANDING/ABOVE AND BEYOND go to person, and I will absolutely keep coming back, but Randy was excellent. More

They are very upfront and are very easy to work with and helpful and clean dealership. helpful and clean dealership. More

Last service took too long (5 days) and was very expensive as usual with Toyota Direct. expensive as usual with Toyota Direct. More