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Toyota Direct
Columbus, OH
1,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,213 reviews
February 17, 2025
Everything went on smoothly. Finance department was good and straightforward. Derrick was good. The price was reasonable Finance department was good and straightforward. Derrick was good. The price was reasonable More
by Mohammed Ashraf P
Verified Customer
February 17, 2025
I was charged $190 just to have a technician look at my window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the window blind in the back, that part alone would cost $791. I told him no I don't want that so no reason for the technician to view. I left still paying $190. More
by shausler20
Employees Worked With
Chuck
February 17, 2025
Always dependable, trustyworthy. They do not try to over sell you on service. Extremely satisfied They do not try to over sell you on service. Extremely satisfied More
by todd.abens
Employees Worked With
February 17, 2025
I came in for diagnostics. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. More
by warraich722
Employees Worked With
February 17, 2025
Jeremy really went above and beyond! It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs w It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs weren't going as planned. He even helped when I was looking at a new (to me) car and referred me to a salesman at Drive Direct, who also provided excellent service. More
by shaw.alyssa5
Employees Worked With
February 16, 2025
Fast easy convenient buying experience. They gave me an accurate price over phone and I purchased. No discussion about payments or added hidden fees on the price after we agreed on a price. They gave me an accurate price over phone and I purchased. No discussion about payments or added hidden fees on the price after we agreed on a price. More
by lcdobson
February 16, 2025
Every time I shop a car at Toyota direct they’ll give me the best customer service ever this ain’t the first time I bought around 45 cars from them and they treated me well the best customer service ever this ain’t the first time I bought around 45 cars from them and they treated me well More
by hassan.mobarak
February 16, 2025
He was very Efficient, very helpful. Responded very quickly to my text. Gave me his cellphone number in case of any problems. Responded very quickly to my text. Gave me his cellphone number in case of any problems. More
by epryan1984
February 16, 2025
Exceptional service. Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time Chris Grossman is extremely knowledgeable and took great care of me. My family needs a reliable resource and they will be my first choice every time. More
by HOLLYWOODIMPRINTS
Employees Worked With
February 16, 2025
Toyota Direct Service is always courteous, helpful, reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will c reliable, punctual, and thoroughly professional. It was a pleasure working with Isatou Jahateh, who kept me informed throughout the process. I will continue recommending Toyota Direct to friends and acquaintainces. Thank you! More
by frank.152
