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Toyota Direct
Columbus, OH
1,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,213 reviews
February 20, 2025
They will up sell you and not do what you ask. I asked for a rear windshield wiper to be replaced along With someone looking at my gas cap that wouldn’t open when I hit the button. Neither thing I asked for a rear windshield wiper to be replaced along With someone looking at my gas cap that wouldn’t open when I hit the button. Neither thing I asked for was fixed, and my salesman was more focused on upsell with additional services than actually helping with what I asked for. I will be taking my Services to a different Toyota dealership More
by pocketrose
Verified CustomerEmployees Worked With
February 19, 2025
Clifford did a very good job . the saleswomen pointed out several things most of which probably were not really needed. the saleswomen pointed out several things most of which probably were not really needed. More
by tmcdonald7
Employees Worked With
February 19, 2025
Service manager tried to upsell me and played me stupid. I asked for conventional oil over synthetic and he gave me this song and dance about the engine may be harmed. I researched it and it said that it ca I asked for conventional oil over synthetic and he gave me this song and dance about the engine may be harmed. I researched it and it said that it can be done so I do not like being up sold. More
by clarkhknn
Employees Worked With
February 19, 2025
I received kind Excellent professional and fast service from lacy in the service department on saturday from lacy in the service department on saturday More
by Braej7
February 19, 2025
I didn't get the news I wanted about my car but Maggie was super friendly and professional. was super friendly and professional. More
by ltucker30
Employees Worked With
February 19, 2025
Customer representatives are always very helpful. Explain well what will be required and keep you up to date. Explain well what will be required and keep you up to date. More
by jblack7629
Employees Worked With
February 18, 2025
This is my fifth car my family both at Toyota Direct. I had excellent experience good customer service This time I deal with Basha very nice young man with good experience I had excellent experience good customer service This time I deal with Basha very nice young man with good experience More
by ajmohammed
Employees Worked With
February 18, 2025
Where is the replacement battery for my Camry Hybrid? This is my second week waiting for it. This is my second week waiting for it. More
by jerryw115
Employees Worked With
February 18, 2025
I have been taking my cars to Toyota Direct for decades. In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only r In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only reason I don't give a 5 star rating is that the cost has quadrupled in the last 2-3 years. More
by jlevy803
