Toyota Direct

Was able to get my car in and out of the shop within a reasonable time during a weekday's evening. reasonable time during a weekday's evening. More

I bought my car new from this dealership. This was the worst service I have ever received. Mindy had service done that I did NOT request or approve. I scheduled online an oil change for $60. This was the worst service I have ever received. Mindy had service done that I did NOT request or approve. I scheduled online an oil change for $60. She requested 2 other services w/o my request or authorization. She never mentioned the addition. My final bill was $345. When I went out to check on my vehicle b/c it was taking so long she was arguing with a younger Indian gentleman with the same issue. He said several times, “ I did not ask for this.” She told him it was too late and he owed the money. My guess is she does this on evening appointments so there is no one there besides her when it is time to pick up and pay. Totally unacceptable behavior. I’ve never had this happen before. She said you signed the paper. I told her that I scheduled online and only requested the oil change. Her reply was “ everyone says that.” She said she mentioned the additional services that were suggested which she never did. I had just put new tires on the car and one of her extra services was a tire rotation which I obviously did not need. She offered a payment plan if I could not pay the full amount. Again, this behavior and service is totally unacceptable. More

The ntire staff is super friendly and helpful. They got me in and out very quickly. They got me in and out very quickly. More

I was greeted and helped very quickly and professionally. Toyota Direct is conveniently located for me. The service hours are very good. Toyota Direct is conveniently located for me. The service hours are very good. More

Toyota Direct is our go to dealer. We've bought a number of cars there and get the newer ones serviced there. Always treated well. Maggie was great in Chris Grossman's place! We've bought a number of cars there and get the newer ones serviced there. Always treated well. Maggie was great in Chris Grossman's place! More

They are great to deal with,small problems have came up,that is expected with working on cars. But they always have fixed it and I bring back my vehicles for further work!! up,that is expected with working on cars. But they always have fixed it and I bring back my vehicles for further work!! More

Time to service is a consistent issue. I SCHEDULED an oil change for 4:40 pm. It took two hours for them to complete the oil change! This was not a drive up service, but a scheduled appoin I SCHEDULED an oil change for 4:40 pm. It took two hours for them to complete the oil change! This was not a drive up service, but a scheduled appointment! This has happened EVERY time my wife or I have gone there for service. We live an hour away, so all together, this was 4 hours out of my day just to change the oil. Unacceptable! They overbook worse than a doctor’s office! Again, this was NOT a one time issue, but a consistent problem. It really makes me regret getting the pre-paid service agreement at purchase. I’d rather pay Jiffy Lube! More

I have continued to come because: 1. When I call for ANY type of car maintenance (emergency or complete) and request for same day service, I have ALWAYS been. accommodated. 2. The Fr When I call for ANY type of car maintenance (emergency or complete) and request for same day service, I have ALWAYS been. accommodated. 2. The Friendly/professional staff. 3. I appreciate the variety of refreshments & clean accommodating environment.. 4. Becahse i have purchased tires in the past, I appreciate the perks received regarding tire service related to my maintenance appointments.. More

Tony our service guy was very nice and car was done on time as told time as told More

This place did not call me when the work was done. I called several times to see if it was ready but I kept getting directed to a full mailbox. I called several times to see if it was ready but I kept getting directed to a full mailbox. More