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Toyota Direct
Columbus, OH
665 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 665 reviews
September 13, 2024
The honesty of the Toyota direct service is not as expected, last time I brought my sienna for tier rotation, I was initially charged for that, and I discovered that it was not rotated, if I didn’t kn expected, last time I brought my sienna for tier rotation, I was initially charged for that, and I discovered that it was not rotated, if I didn’t know that it would end with me paying for something not done. Now I cannot guarantee that all previous services was done properly or not. I mentioned that in the previous message, no response at all. That made me mad since no one from the customer service cared about that. I purchased two brand new cars from you. and you payed me back my loyalty to the place. Now I would not recommend you to any one. More
by abuomarshurafa
Verified CustomerEmployees Worked With
September 13, 2024
Great service. I’ve notice a dangerous situation with my vehicle though with regards to the sticky dashboard on my 2009 Toyota Camry. I see that it was a recall an I’ve notice a dangerous situation with my vehicle though with regards to the sticky dashboard on my 2009 Toyota Camry. I see that it was a recall and I’m wondering if I could have my vehicle fixed due to this flaw. More
by vic_curren
Employees Worked With
September 12, 2024
This is my second car( Toyota) that I purchased from this dealership. Always have it serviced at the dealership, happy with the maintenance and service provided! First car Toyota Corolla lasted 13 years with dealership. Always have it serviced at the dealership, happy with the maintenance and service provided! First car Toyota Corolla lasted 13 years with the high mileage. I hope this will last long too. Thanks to the good mechanics… More
by 1oksana
September 12, 2024
Ladies at pay desk were not helpful. Service was good on car. Appreciate the popcorn and drinks Service was good on car. Appreciate the popcorn and drinks More
by mlbell208
Employees Worked With
September 12, 2024
Service department are very cordial, listens to what’s going on with your vehicle. Repairs checks everything out and your on on the road! going on with your vehicle. Repairs checks everything out and your on on the road! More
by mathias.pamela
Employees Worked With
September 12, 2024
I had a great experience with the dealership as a whole. Coming from two hours away I was hoping to have a smooth and seamless experience and I was not disappointed. Great staff team to work with. Coming from two hours away I was hoping to have a smooth and seamless experience and I was not disappointed. Great staff team to work with. More
by ed.goubeaux
September 12, 2024
Isotou was amazing! Very thoughtful and great service experience. I truly felt like a value customer of Toyota Direct Very thoughtful and great service experience. I truly felt like a value customer of Toyota Direct More
by gburke22
Employees Worked With
September 12, 2024
Great, fast service. Done early, easy in and out experience. Easy to book, comfortable wait Done early, easy in and out experience. Easy to book, comfortable wait More
by grsjr00
Employees Worked With
September 11, 2024
Pretty good service but they said we denied some kind of service but have no idea what service but have no idea what More
by dwalton4
September 11, 2024
Great service. especially in the sales department. Would recommend to you. Try it out today. especially in the sales department. Would recommend to you. Try it out today. More
by kimpaula552
Employees Worked With
