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Toyota Direct
Columbus, OH
2,202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,202 reviews
February 19, 2025
I received kind Excellent professional and fast service from lacy in the service department on saturday from lacy in the service department on saturday More
by Braej7
Verified Customer
February 19, 2025
Clifford did a very good job . the saleswomen pointed out several things most of which probably were not really needed. the saleswomen pointed out several things most of which probably were not really needed. More
by tmcdonald7
Employees Worked With
February 18, 2025
I have been taking my cars to Toyota Direct for decades. In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only r In particular, the service department, which has expanded greatly since the pandemic. Their staff is superb and always polite and helpful. The only reason I don't give a 5 star rating is that the cost has quadrupled in the last 2-3 years. More
by jlevy803
February 18, 2025
This is my fifth car my family both at Toyota Direct. I had excellent experience good customer service This time I deal with Basha very nice young man with good experience I had excellent experience good customer service This time I deal with Basha very nice young man with good experience More
by ajmohammed
Employees Worked With
February 18, 2025
Where is the replacement battery for my Camry Hybrid? This is my second week waiting for it. This is my second week waiting for it. More
by jerryw115
Employees Worked With
February 17, 2025
Always dependable, trustyworthy. They do not try to over sell you on service. Extremely satisfied They do not try to over sell you on service. Extremely satisfied More
by todd.abens
Employees Worked With
February 17, 2025
Jeremy really went above and beyond! It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs w It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs weren't going as planned. He even helped when I was looking at a new (to me) car and referred me to a salesman at Drive Direct, who also provided excellent service. More
by shaw.alyssa5
Employees Worked With
February 17, 2025
I came in for diagnostics. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. Worst experience. I advise everyone to go elsewhere to avoid any inconvenience. More
by warraich722
Employees Worked With
February 17, 2025
I was charged $190 just to have a technician look at my window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the window. It would have been nice to know that I was going to be charged that right away. The service guy came back to me and told me to replace the window blind in the back, that part alone would cost $791. I told him no I don't want that so no reason for the technician to view. I left still paying $190. More
by shausler20
Employees Worked With
Chuck
February 17, 2025
Everything went on smoothly. Finance department was good and straightforward. Derrick was good. The price was reasonable Finance department was good and straightforward. Derrick was good. The price was reasonable More
by Mohammed Ashraf P
