Toyota Direct

TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of servic TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of services such as maintenance. Spend at least $1K. Two weeks after getting my car, I realized they did not fully connect one of the harness in the engine of the car. So I called the service department. The lady pick up the phone and said what is the name of the harness. I replied I do not know. She pretended not to understand what the situation was and refused to let me talk to the manager. The most funniest part is she pretended to transfer the phone to someone else. Then it got hang up. So I called again and thought it was accidentally got disconnected. No one pick up the phone. Call in again. No one pick up the phone. Call in again. Suddenly, a guy picked up and said did you know you called three times. Hello. Obviously I called again bc you guys did not pick up. So I realized they have been hiding and do not want to pick up my phone. Now the worst part is this guy said he is not in the service department when the number is the service department number. So he said someone will call me back and immediately hang up. I will never step in Toyota Direct again. WORST CUSTOMER SERVICE EVER AND THEY ACT SO IMMATURE. NOW I REALIZE before they want you to sign the service paper, they are so nice and helpful. Once you picked up the car and they GOT YOUR $$$, good luck in having a good customer service if you have something goes wrong with the service. More

I had not purchased a new car in over 14 years and was hesitant to deal with a car salesman and dealer. Terry Gabrich made me feel very comfortable and was extremely helpful in my decision to purchase my hesitant to deal with a car salesman and dealer. Terry Gabrich made me feel very comfortable and was extremely helpful in my decision to purchase my new 2012 Camry. The dealership went way beyond in finding the vehicle I wanted since they did not have the exact one on their lot. I was also impressed that they were so helpful in moving my grand child's car seat from my old car to the new car and making certain it was properly and securely installed. Everyone there was very friendly and helpful and made me feel at home and welcomed. I would recommend Toyota Direct and Terry Gabrich to anyone looking for a new Toyota. More

I called Melvin 3 different times about the car. He gave me a lot of helpful information. To have me drive form Xenia all the way to Columbus. When I got there, Melvin took me for a test drive. We got ba me a lot of helpful information. To have me drive form Xenia all the way to Columbus. When I got there, Melvin took me for a test drive. We got back to the dealership he answered all my questions about the car. Then they evaluated my trade. Then they were very upfront on the pricing of the car and the pricing of the trade-in. I have bought a lot of new cars in my life and Melvin was the best salesman I ever had! More

Just bought a Highlander 2013 from Malek and couldn't be happier with our experience. He is very nice to work with, very professional very efficient and took much less time to finish the deal. A very lo be happier with our experience. He is very nice to work with, very professional very efficient and took much less time to finish the deal. A very low-pressure sale and pretty easy to negotiate a fair deal on our new purchase. I would love to give this place 5 stars and I'd definitely recommend them if you're shopping for a new car. Syed More

The dealership does not follow through on warranty for new vehicles. They try to charge for everything under warranty and that includes the 2 year maintenance plan. You have to make multiple appointment new vehicles. They try to charge for everything under warranty and that includes the 2 year maintenance plan. You have to make multiple appointments because the service department doesn't know what they are doing. What is the point of making an appointment if they can't take the vehicle and work on it. Multiple times I was told to make another appointment because they can't fix my vehicle or the technician is not their that day. That is not my problem. They just didn't want to pay for the rental. There isn't any follow through from management either. Should I start with the Service Manager or the General Manager? Service manager doesn't care and doesn't know what is going on in his area of "expertise". Big issues when wanting to speak to the General Manager. Everyone gives you the run around, their corporate headquarters. More

Just bought a sienna from him. He is very nice to work with, very efficient and took much less time to finish the deal compared to my previous purchase history. After signing the contract, he helped us to with, very efficient and took much less time to finish the deal compared to my previous purchase history. After signing the contract, he helped us to set up the blue tooth and taught us how to use the door opener. More

JT went out of his way to bring two differant vehicles to my location so I could look at them & test drive them. John stayed back out of the way while several of the shop folks & I looked them over. He answe my location so I could look at them & test drive them. John stayed back out of the way while several of the shop folks & I looked them over. He answered any questions I had as honestly as he could, was a pleasure doing buisness with him. More

We were long-time Germain Toyota customers before coming to Toyota Direct for our newest Camry. We were pleasantly surprised at the wonderful treatment we received from everyone we encountered at the north to Toyota Direct for our newest Camry. We were pleasantly surprised at the wonderful treatment we received from everyone we encountered at the north-side dealership. Russell Doddroe is an excellent salesman and we have worked with him numerous times over the last 17 years. He is personable, funny, makes you feel at ease, and helps make the car-buying experience easy. We will continue to visit Toyota Direct and lease and/or purchase vehicles from Russell in the future. The Perry's More

Searched for used van for several months and ended up stopping here at Toyota Direct on our way to finally buy one at another dealer. The internet price on the vehicle shown online was a bit out-of-our- stopping here at Toyota Direct on our way to finally buy one at another dealer. The internet price on the vehicle shown online was a bit out-of-our-reach but I figured what-the-heck, we can always make an offer. Within 20 minutes of the test drive, we had a deal. Fast and easy negotiating process, coming from a self-described cheapskate, over-analyzer and skeptic... my wife & I were both surprised at the price they came down to, we just couldn't turn it down. Bob Daniels salesperson not pushy at all, yet was clearly trying to earn our business respectfully and pleasantly. No need for a "closer". Timing was end of December. A lot of waiting to get in the F&I office however it was Saturday and the place was jammed with customers. Finance guy Jake was no-nonsense, and not too pushy. He helped get us out of there as fast as possible as we had 2 toddlers with us. All-around experience was great. They changed my opinion of the car buying process. More

I hadn't purchased a new vehicle in 12 years and Melvin assisted me. He was very professional,fun to work with and he showed me which cars were best for me. Melvin and the General Manager, Ryan Maguire, th assisted me. He was very professional,fun to work with and he showed me which cars were best for me. Melvin and the General Manager, Ryan Maguire, thoroughly explaind the benefits of leasing vs. purchasing. I ended up leasing the car of my dreams and the payments were lower than I expected due to thier exceptional customer service. Thank you very much More