Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Direct
Columbus, OH
1,214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,214 reviews
February 06, 2025
Toyota Direct took about 4 hours to get me quotes for buying a new Highlander and then to get through financing. This seems rather long. But we are very happy with our car!!! buying a new Highlander and then to get through financing. This seems rather long. But we are very happy with our car!!! More
by jaxwins29
Verified Customer
February 06, 2025
They are always kind people work with me. everything is good with this dealership. 3 cars bought. everything is good with this dealership. 3 cars bought. More
by poffer97
February 05, 2025
He is helpful, and after he gives me a good advice. He is very good He is very good More
by jonaseliscar18
Employees Worked With
February 05, 2025
Beautiful new waiting area. Took almost 2 hrs with an appointment. Very overcharged for a wheel alignment. Twice as much as other places, was disappointing. Took almost 2 hrs with an appointment. Very overcharged for a wheel alignment. Twice as much as other places, was disappointing. More
by ritama54
Employees Worked With
Hessel
February 05, 2025
No hard sell. Respectful of my car wish list. Polite and professional. A little challenging to reach my salesperson, but he always contacted me Respectful of my car wish list. Polite and professional. A little challenging to reach my salesperson, but he always contacted me More
by wwaterjen
February 04, 2025
From the moment I was drove in I was greeted with a smile. From the Mechanics to the associates, I made a next day appointment for an oil change and they informed me of other services that were needed smile. From the Mechanics to the associates, I made a next day appointment for an oil change and they informed me of other services that were needed and gave me the cost estimates also the time it would take to complete the work. The waiting room was comfortable and there were snacks and drinks available which I appreciated that. When the work was done I greeted and taken to checkout area and told what had been done and the results. I was also informed when I would need to come back. The service that I received was excellent and it was so easy to schedule an appointment. Thank you Toyota for taking care of all my car care needs. More
by alwzrunn
Employees Worked With
February 04, 2025
Derrick kept me informed on when the Highlander I wanted would be built and arrive. Once it did, he made the trade in of my old Highlander and the purchase of the new very easy. He took the time to teach me would be built and arrive. Once it did, he made the trade in of my old Highlander and the purchase of the new very easy. He took the time to teach me about the features of the new car. More
by pjschmid
Employees Worked With
February 04, 2025
It was a good experience. I got in a got my vehicle and did everything quickly. ! I got in a got my vehicle and did everything quickly. ! More
by ksearer1
February 04, 2025
I do not do written reviews for anybody. So in the future I will not even respond to any of your requests . So in the future I will not even respond to any of your requests . More
by rvmarks
