Toyota Carlsbad

When you buy a car it should be an great experience. You definitely get that at Toyota Carlsbad. I know, I have bought my last two cars there and they work differently than other dealerships. You will get definitely get that at Toyota Carlsbad. I know, I have bought my last two cars there and they work differently than other dealerships. You will get top notch service like it did, I feel like I had the A team working for me. Jenipher Tucker in Customer Relations helped me get started, Kevin Edge my Salesperson and Sharon King my finance person were all excellent and I got the VIP treatment all the way through. I want to feel good about buying a car, it is an exciting time. The last thing you want it so feel like you are lied to, taken advantage of put through the ringer. I drove to work today with the music on and the sunroof open feeling like I was sixteen in my new car. The whole experience was great. They had a great selection of 2011's, fair pricing, good financing and a fair trade in. That is really what everyone wants. Most people are ill equipt to negotiate a deal with professional salespeople. You will be treated right at Carlsbad. I won't be driving up to Carlsbad for servicing but I definitly feel like I made two friends with Kevin and Sharon. They were great!!! On a side note, I had a listing of all the dealerships within a 100 miles and I had contacted more than 30 of them. I know that Toyota Carlsbad is the best. More

My mother has been searching for a new car for several months now. We have been to at least 10 dealerships, and our worst experience was here. I felt like the salesperson (forgot his name) treated us like months now. We have been to at least 10 dealerships, and our worst experience was here. I felt like the salesperson (forgot his name) treated us like we were idiots who knew nothing about cars. When we got there, my mom asked about the Scions. Immediately the first salesperson turned his nose in air and said, "let me get someone ELSE to help you." Another guy comes out, shows us the Scions very quickly, then furiously tries to take us over to the Used Lot. My mom tells him he wants a new car only. He still tries to get her to look at an '09 because it is SUCH a good deal (not really, 14K for an '09 Corolla is not that great). Reluctantly, he shows her the '10s. He then proceeds to utterly confuse us by taking us all around the lot. My mom asks if the '11 Corollas are out yet. He says no. Suspiciously, he shows us some Corollas in the back that look oddly different. But then he whisks us away back to the '10s before we got a good look. Later, I look online and find out those were the '11s. Why the deception? Either he doesn't know his stock or he is outright lying to us. Here is an example of what he told us regarding color: "Here is the silver color. You don't want a dark color, it will get dirty easily. But if you want black, I have a beautiful black one over here. Let me show you that one!" Confusing double-speak like this the whole time. We left this dealership more confused than when we arrived. We were completely lost on the different trims and how they are different. If I decide to buy a Toyota in the future, I will definitely not buy from here after this awful experience. I have no complaints about Service, I have been there once twice with no problems. More

I had the best experience possible coming to this dealership. I had gone to a few other dealers and they were not willing to work with me at all and the interest was insane. My father had bought a fe dealership. I had gone to a few other dealers and they were not willing to work with me at all and the interest was insane. My father had bought a few cars from Toyota Carlsbad before so i thought i would test it out. I was very glad they did because i got to buy my very first brand new car and it was for a price that i could afford! Dana Greenlaw helped me out so much with trying to get me the best financing possible. Scott Busby was very knowledgeable about his cars and answered every question i had. He also made sure i knew how to work every cool feature in my car before i drove off the lot. Also, Nicole Manganiello took care of all the paper work afterwards. She was the nicest person and was very flexible with letting me have time to get all my information collected. Everyone here gave excellent customer service and was so nice in working with me money-wise and every way possible. I cant thank these people enough. I will always come back her for all of my future cars and i highly recommend it for any potential new car buyers! Thank you! Tara More

Ghassan Asfour was the the salesman who helped me with my choice in leasing a new Camry. He was very helpful,informative, never pushy and beyond a pleasure to work with. I feel Toyota Carlsbad was fair in th choice in leasing a new Camry. He was very helpful,informative, never pushy and beyond a pleasure to work with. I feel Toyota Carlsbad was fair in the trade in value on my Rav4 and I believe Ghassan worked for me to help put me in a car that met my needs within my price range. No they never tell you to factor in an alarm until you are in the finnance office...L.O.L. But.. I never felt I was being pushed into anything I did not need as I have been in the past but rather informed as to what few things would be in my best interest. Sharon in finnance was super helpful and an absolute joy to work with even at the end of a very busy day on New Years Eve. This was by far my best dealer experience. If I choose a Toyota for my next car I'll go back to Toyota Carlsbad and ask for Mr. Asfour. I would suggest this dealership and Ghassan Asfour to any of my friends. More

Kevin is a stand up guy and very customer service oriented. I always feel I can trust him, though I don't always like what he's telling me, I trust it is needed service. Wayde does a great job of i oriented. I always feel I can trust him, though I don't always like what he's telling me, I trust it is needed service. Wayde does a great job of insuring the service is correct and needed and I have never had to return for rework with him or his crew. More