Toyota Carlsbad

My 2003 Ford Explorer died out over a week ago with 170,000 miles on it. I was truly overwhelmed with stress. It was the last thing I wanted to worry about... Anyway, that lead me to start searching 170,000 miles on it. I was truly overwhelmed with stress. It was the last thing I wanted to worry about... Anyway, that lead me to start searching for another car for my family. I had called around and got prices from all different dealers. Almost every dealership I called had great prices just like Toyota of Carlsbad, but the real reason why I went with Toyota of Carlsbad is because of their excellent customer service. Duff Joy went above and beyond with service. He not only treated me with respect as a human being with a need to get into a vehicle, but he was real with me... My credit score was not the best and I didnt have much to put down but he really didnt make that as a focal point... Yes, those things are important but it wasnt the focus of that day... Duff worked out a deal where not only it was good with the bank, but it was also meeting my needs... Thank you DUFF JOY... Thank you Toyota of Carlsbad. I walked out the lot with my beautiful 2009 CAMRY with really low miles.. I am so happy with my CAMRY. It runs so smooth.... I love it! So, if you are looking for a vehicle today - STOP LOOKING.... Go see DUFF JOY and his team... Duff is AWESOME! If you are worried about your credit score or what to put as a down payment, just go and STOP WORRYING!! They will work something out for you... And I aint going to lie, if it doesnt work out- Duff will tell you straight up front, so you dont spend hours and hours and hours of waiting to hear back from who knows who... Just giving you the run around for no reason (like that Ford Dealership in Carlsbad.... DONT GO THERE!!)... I can honestly say for my 2003 Ford Explorer, it took 3 days to get into it (many hours wasted by waiting... and the Ford Dealer that I went to kept giving me the run around....) My Overall experience of purchasing a vehicle last week at TOYOTA of CARLSBAD was the BEST... It was FAST (3 hours or less- because I was test driving + paperwork)... EASY, NO STRESS, NO PRESSURE and RED CARPET SERVICE (Excellent Customer service)... YOU CANT BEAT THAT! - New Customer of Toyota of Carlsbad More

This is the second car we have purchased through Ghassan. He is a pleasure to work with, and very helpful and knowledgable throughout the process. His sense of humor is also a nice touch. We would recommen He is a pleasure to work with, and very helpful and knowledgable throughout the process. His sense of humor is also a nice touch. We would recommend anyone to go see him. More

very friendly and accomodating person(omar saab) ,,, and nice place, should say,, nice tiles,,,, and everybody are friendly to,, nice office and receiving room with starbucks coffee,, thank you so much,,,, nice place, should say,, nice tiles,,,, and everybody are friendly to,, nice office and receiving room with starbucks coffee,, thank you so much,,,, More

Was looking to change my 06 Tacoma to a brand new Tacoma. Went to the dealer and found the truck I was looking for, dark grey, lift kit, rims, and step up bars. Did not make the deal right away but discuss Went to the dealer and found the truck I was looking for, dark grey, lift kit, rims, and step up bars. Did not make the deal right away but discussed options with Mrs Elizabeth. Had to leave for 2 weeks on business. While on business went to the local dealer to see what they were offering. Called Carlsbad and they said they would beat that price and they did! Came back from the business trip and starting talking with Scott Busby. Because of doing my previous talkings with the Carlsbad, I felt comfortable working with them. The dealer gave me the best price they could, yes we went back and forth but they were respectful and willing to work knowing that I was serious about buying a vehicle. There were only a few issues that I think would better the dealerships and the individual dealers. (1) Trust a customer when they say they will be there at a certain time, 1 text message to confirm is fine. Multiple texts in one day confirming the same time over and over again was annoying and made me not want to work with that dealer. (2) Do not throw out all your previous DealerRater.com evals. Ask the customer to fill one out, just say that you keep them all and if they want to read them they are available. It seemed a little bit arrogant of a dealer to go through all of them with the customer, like saying look at me and how good I am. My personal opinion, dealers should either talk about the vehicle, life, or common interests not pervious sales. We, the customers dont care about your previous sales. Overall, loved working with the dealership and the dealers. I love my truck and the services that you provided. More

They all took great care of us,helping us get an excellent deal on our new car through the Costco program. Their teamwork was also outstanding, making the purchase process easier than we had imagine excellent deal on our new car through the Costco program. Their teamwork was also outstanding, making the purchase process easier than we had imagined possible. More

This is the second Toyota Truck that I have purchased from Scott Busby and Nikki M. at Toyota Carlsbad. I was so impressed with their kind, courteous manner and professional service with my first Toyota from Scott Busby and Nikki M. at Toyota Carlsbad. I was so impressed with their kind, courteous manner and professional service with my first Toyota purchase that of course I had to return to Toyota Carlsbad to buy my next truck from them. Scott's extremely knowledgeable about the Toyota truck line and he was very helpful in tailoring my vehicle choice to my needs. He went out of his way to familiarize me with the features of the truck and explained the warranty service to me in detail. He also encouraged me to contact him with questions after I had a chance to drive the truck for a couple days and called me as well to check in. Nikki was amazing as always! Efficient, professional and ever so kind as she walked me through every step of the buying process and made sure I was comfortable with my new purchase. Her commitment to Toyota is evident in the excellent service she provides her clients always with a big smile. Scott and Nikki made my buying experience both comfortable and enjoyable. They both hit all the points of service, leaving me well informed and excited about my new Toyota truck! I would highly recommend Toyota Carlsbad with its amazing staff to everyone. Thanks again! Steve More

Scott was very professional and went out of his way to be helpful. He followed up with a phone call 2 days later to make sure everything was ok and offered further help if needed. I will recommend him to my helpful. He followed up with a phone call 2 days later to make sure everything was ok and offered further help if needed. I will recommend him to my friends. Very happy with my new car. More

I test drove a car with Scott Busby before I visited any other dealers. Scott gave me more info than anyone else before I left without any uncomfortable pressure like some other dealers. I specifically retu other dealers. Scott gave me more info than anyone else before I left without any uncomfortable pressure like some other dealers. I specifically returned to Carlsbad Toyota to work with Scott on buying my car because I felt most comfortable with him. More

Scott was very friendly and professional. He worked very hard to make sure that I was happy with all aspects of the car shopping experience. I highly recommend Scott and would happily refer friends and fami hard to make sure that I was happy with all aspects of the car shopping experience. I highly recommend Scott and would happily refer friends and family to him. More

I am writing this review shortly after I purchased a new 2011 Tacoma. The salesman was very professional and did a great job working with my budget. His knowledge of the truck was outstanding. Because it is 2011 Tacoma. The salesman was very professional and did a great job working with my budget. His knowledge of the truck was outstanding. Because it is new, I am not commenting on the service or work portion, and I hope not to for quite awhile (knock on wood). I would recommend Scott to any of my family and/or friends. More