Toyota Carlsbad

The dealership was willing to sell me the vehicle I wanted for a price within a few hundred dollars of what I had hoped to pay. They honored a mail offer for a $100 gas card upon trade-in of a Matrix e wanted for a price within a few hundred dollars of what I had hoped to pay. They honored a mail offer for a $100 gas card upon trade-in of a Matrix even though I had already closed my deal with them. The finance department understood the rates I could get from my credit union and they underbid the credit union for my loan business. All-in-all the dealership made it easy to do business, they didn't waste my time, and they respected me as a returning Toyota customer. More

By far the easiest, best and enjoyable, yes enjoyable, car buying experience we have ever had! Everyone that we dealt with was professional and helpful. Never pushy or over selling as experienced in othe car buying experience we have ever had! Everyone that we dealt with was professional and helpful. Never pushy or over selling as experienced in other dealerships.Duff, his assistant, adminisration and finance were very helpful and informative. Toyota Carlsbad is top notch and I would highly recommend them for your next car or truck purchase! More

We (our family) have bought a number of cars from Toyota Carlsbad and have done so for a very important reason: they treat us like family. Prior to coming to Toyota Carlsbad we had bought other car brands f Carlsbad and have done so for a very important reason: they treat us like family. Prior to coming to Toyota Carlsbad we had bought other car brands from other dealers and always felt like we were being set up: shuffled through the sales experience like cattle. At Toyota Carlsbad I actually felt like they WANTED our business and that they WANTED us to be a return customer. When I purchase something major like a car I want the people selling it to me to realize that this is a major decision involving a lot of hard-earned money and that is not something I entered into lightly. Not all car dealers understand this; Toyota Carlsbad gets it. Duff and David took us through the process of getting the car and outfitting just as we wanted and did so with absolute professionalism without losing the "friendliness factor". We were not rushed and were constantly asked if there was anything else that could be done. The part of buying a car I hate the most is the financial/loan part; Rick took us through the financials with great care, speed, and honesty and made it a pleasant experience. On top of everything, our Toyota's have been the most reliable cars we have ever owned. Well-made and engineered with the driver and passengers in mind you cannot go wrong. Getting to buy it from Toyota Carlsbad is a bonus on top of this. I would recommend that anyone looking to buy a car (new or used; we have done both) give Toyota Carlsbad a look; buy once and you won't go anywhere else! More

I was in need of a new vehicle and knew I wanted a Toyota 4 door truck. I had a maximum payment budget and did not want to settle for anything else. Shaun Wright walked me through the used Toyota lot and fou 4 door truck. I had a maximum payment budget and did not want to settle for anything else. Shaun Wright walked me through the used Toyota lot and found a beautiful truck, we could not make the payments match my budget. He then walked me over to the NEW Toyota lot and we found the exact truck I wanted but was almost sure I could not afford it...it was BRAND NEW AND GORGEOUS! He worked with his manager Mr. Boone and Mandi Grudek the finance manager and came up with a perfect plan that WORKED for me. I drove off the lot that day with my gorgeous NEW Toyota...the exact one I wanted and could afford! Thank you Shaun, Mr. Boone and Mandi for above and beyond friendliness and customer service! I love my experience and my truck! Sincerely, Janda Alexander More

Without a doubt the best auto buying experience I've had in a long time...was not planning on buying a car that day but Alex made it so "hassle free" and worked with me to get to the financing I needed had in a long time...was not planning on buying a car that day but Alex made it so "hassle free" and worked with me to get to the financing I needed so quickly that I drove off the lot with a new 2013 Camry LE within a couple of hours...also Omar (fleet assistant) and Nicole (finance dept.) were super friendly and made the follow up to the actual sale go smoothly...would definitely recommend this dealership and will return for my next vehicle in 4-5 years. More

Shaun was a very honest and pleasant salesman. I felt taken care of every step of the way. He went the extra mile to make me feel great about buying here. Thanks Shaun for a great experience! taken care of every step of the way. He went the extra mile to make me feel great about buying here. Thanks Shaun for a great experience! More

First class experience!! I have dealt with Toyota Carlsbad for past 10 years for one reason- excellence. This is the best overall experience I have ever had with ANY type of car dealership. This expe Carlsbad for past 10 years for one reason- excellence. This is the best overall experience I have ever had with ANY type of car dealership. This experience is consistent year after year and involves everyone from management to finance. Relaxed, friendly, professional, caring, personable. You do NOT feel like this is a car dealership except for the knowledgeable staff. If you are looking for a great car like Toyota this is it!! I would not even consider going anywhere else! Don't waste your time going elsewhere. More

After previously owning a Toyota for 13 years it was time for an upgrade and a new addition to meet the new needs of my wife and myself. I dreaded the car dealership experience, like the ones at other dealer for an upgrade and a new addition to meet the new needs of my wife and myself. I dreaded the car dealership experience, like the ones at other dealerships preceding, thankfully this was not the case. The Toyota Carlsbad team was very friendly, professional, passive and exceeded our expectations which made this a easy and enjoyable experience. I am very thankful that I set foot on the Carlsbad Toyota lot , cause this was top notch professional customer service. Thank you Duff Joy, Elma Alfaraj and the rest of the Toyota of Carlsbad team. More

I am very excited to write this review. I had gone to Toyota of Carlsbad for my original car, a Corolla and was so happy with the honest service I received. So, this time I expected nothing less and got Toyota of Carlsbad for my original car, a Corolla and was so happy with the honest service I received. So, this time I expected nothing less and got it! We went in looking for a bigger car (baby on the way!) and found the Rav4 and fell in love. Omar helped us with the selection (couldn't be happier with the model we chose - XLE AWD) and was very realistic with us about pricing and what to expect. We are so in love with this car and have already enjoyed a nice road trip in it! It is so efficient and is just all around a great family car -- very pleased! Aaron was our financial advisor and went over all the aspects of payment, etc. and helped us with our GAP insurance. He was very pleasant to work with and again, was very honest and straight forward. Overall, we had an amazing experience and will definitely be going to Toyota for any of our future needs. Thank you so much! More

Without a doubt Lisa Bruzzi and her team never led me in the wrong direction. Price was not matched at any other dealer in the area and the vehicle was produced as agreed. No pressure sales and always an op the wrong direction. Price was not matched at any other dealer in the area and the vehicle was produced as agreed. No pressure sales and always an option without the extra cost. All this and the understanding its a Toyota that will last far beyond the competition. I will consider purchasing another in the near future. Respectfully, Steven E Walsh More