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Toyota Carlsbad

Carlsbad, CA

3.5
795 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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795 Reviews of Toyota Carlsbad

April 15, 2013

Duff was fantastic to work with. We got a great price on our trade in, a great price on our new Prius, and overall a very positive experience. Duff was friendly, efficient, and extremely helpful and patient More

by todaroj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy and Mandy Grudek
Apr 16, 2013 -

Toyota Carlsbad responded

Thank you so much for your review! We are thrilled to hear about your experience here at Toyota Carlsbad with both Duff and Mandi! It is our goal to make sure each of our customers have a truly exceptional experience with us and we are so glad you did! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.cm

March 25, 2013

Mr. Joy is a valuable asset to the Toyota dealership. After very negative experiences with other Toyotal dealers, I had serious reservation about giving any additional business to Toyota. Meeting and de More

by newprius2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Duff Joy, Fleet Manager
Mar 26, 2013 -

Toyota Carlsbad responded

Lisa, we appreciate you taking the time to share your feedback! It is absolutely wonderful to hear that Duff was able to exceed your expectations in comparison to other dealerships. At Toyota Carlsbad, we understand that purchasing a vehicle is a big decision and it is vital that we ensure all questions and concerns are addressed in order to make our customer's completely comfortable with their decision. Thank you for your recommendations about your experience with Duff, we look forward to seeing you soon. In the meantime, be sure to check out our Twitter and Facebook pages for exclusive online specials. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

March 19, 2013

I visited multiple dealerships when shopping for a new car, and Omar Curry at Toyota Carlsbad was the best. He was professional, courteous, and answered my questions with clear, direct answers. He did n More

by kfelker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Curry
Mar 19, 2013 -

Toyota Carlsbad responded

Thank you for taking the time to write this wonderful review about your recent visit with Toyota Carlsbad. It is wonderful to hear that Omar was able to provide a pressure-free and helpful experience for you. It is important that our customers understand that they can trust our staff because we truly care about our customer's needs. Be sure to check out our Facebook and Twitter pages for exclusive specials we offer. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

March 13, 2013

My boyfriend and I went looking for our dream truck and found it!! Ernan was very professional, nice, knowledgable and experienced in helping us find what we wanted. He went above and beyond! We met Lou More

by Ccrader
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis and Ernan
Mar 13, 2013 -

Toyota Carlsbad responded

Thank you for taking the time to share your feedback! It is wonderful to hear that with the assistance of Ernan and Louis you were able to drive away in your dream truck! We hope you are continuing to enjoy your purchase. It is great to know that our staff was about to provide the assistance that you needed while maintaining a professional experience for you both. We look forward to working with you in the future. In the meantime, be sure to find us on Facebook and Twitter for exclusive offers. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

March 05, 2013

My wife and I were curious about purchasing a new Toyota Sienna on March 3, 2013. Alex and Ramon were incredibly helpful and went above and beyond what we were expecting. Everyone we encountered at this d More

by adam0928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ordonez and Ramon
Mar 06, 2013 -

Toyota Carlsbad responded

Adam, we greatly appreciate you taking the time to share your feedback regarding your visit with us. I am thrilled to hear that our staff was able to earn your business by helping you and your wife find the perfect vehicle to suit your needs. It is extremely important to Toyota Carlsbad that our customers leave knowing that every question and concern was properly answered. We would love to work with you again while you are stationed nearby. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

February 20, 2013

We have worked with Duff a few times and he has been nothing but professional every time and more than willing to help us out no matter what the problem. To go anywhere else would be crazy and if you pu More

by Zadiesp0p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy
Feb 21, 2013 -

Toyota Carlsbad responded

Thank you for writing about your visits with us at Toyota Carlsbad! I am happy to hear that Duff was able to provide you with the outstanding customer service we strive to deliver to each of our guests leading to your continuous business. We would love to continue working with you; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

February 04, 2013

Both Rick Bilgrien and Duff Joy were true professionals. Very responsive and friendly. They listened to what I was looking for,found me the vehicle and made the buying process very easy from start to finis More

by Wfroboese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy, Rick Bilgrien
Feb 05, 2013 -

Toyota Carlsbad responded

Thank you so much for taking the time to write about your experience with us! At Toyota Carlsbad, we work extremely hard to provide each of our customers with a personalized and hassle-free experience every single visit. I am happy that we were able to exceed your expectations throughout the entire process and we cannot wait to work with you again with your next Toyota. Please don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

February 02, 2013

Having bought 19 cars over 30 years, this was absolutely the easiest and shortest car buying experience I've ever had. Honest, professional, not pushy. I definitely will buy my son a car here when it's ti More

by schley1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex and the Finance Lady
Feb 04, 2013 -

Toyota Carlsbad responded

What an amazing review to read! Thank you for taking the time to write these extremely kind words on behalf of Toyota Carlsbad. Your glowing review is a reflection of our intense dedication to going the extra mile to please each and every one of our guests. I’m so happy to hear that we were able to help find the perfect vehicle for you and we can’t wait to help you with your son’s car! Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

January 31, 2013

After 7 years of waiting I finally got my Toyota Tundra. I was help by Lisa De Bruzzi, She was very knowledgeable about this truck. I gave her a list of wants and demands and I drove home with a supe up flo More

by rey.reyes.1848
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa De Bruzzi
Feb 01, 2013 -

Toyota Carlsbad responded

Rey, congratulations on your new Tundra! I hope you are continuing to enjoy your dream truck after waiting seven years and it’s wonderful to know that you feel confident in your decision to choose Toyota Carlsbad as your dealer. It is imperative to us that we try to make the buying experience painless and efficient from the initial negotiations to the final paperwork. I’m elated to hear that Lisa did a wonderful job to ensure you only paid a price you were completely comfortable with without any regrets. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

January 10, 2013

The dealership, that's nice place, very friendliness and the sales person is very nice with the customer, and services is awesome, i will recommend this dealer with other friends. Thank u for u help. I'm ha More

by Claudine24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin suarez
Jan 11, 2013 -

Toyota Carlsbad responded

Claudine, thank you for writing about your recent visit with us! I am pleased to hear that Toyota Carlsbad was able to provide you with the remarkable customer service we attempt to deliver to each of our guests while finding the perfect truck for you. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Vanessa Clark – Customer Relations Manager Vclark@toyotacarlsbad.com

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