Toyota Carlsbad

Thank you Toyota Carlsbad! Martin, Omar, and Adriana were so kind to me. I was really overwhelmed just thinking about having to get a new car, but they all listened to me, helpe Martin, Omar, and Adriana were so kind to me. I was really overwhelmed just thinking about having to get a new car, but they all listened to me, helped me decide what car I might want, and in the end, Martin called me to help me get the exact car I wanted. Omar and Adriana helped me get the color and interior I liked- and it was all because they really truly listened to what I was saying I liked. This experience didn't feel like I was being sold a car, it felt like I had friends helping me go car shopping. They made my experience stress free and fun; .I LOVE my new car. NONE of my past car purchase experiences have ever been like this. At Toyota Carlsbad I felt listened to and respected. Thank you! More

Excellent guide to buying a car Alonzo really helped me by asking key questions to make sure I choose a car that I would not regret buying. While looking at cars he pointed out comfo Alonzo really helped me by asking key questions to make sure I choose a car that I would not regret buying. While looking at cars he pointed out comfort of this car vs that car, is it something I will enjoy driving or just a car to go from point A to point B. Excellent guide to buying a car!!! And as a bonus he helped me stay within my comfort payment!. Final paperwork was a breeze. Any questions I had were answered and he made me feel comfortable and made sure I was worry free. I left with a new car and very satisfied with everyone who helped me from sales to final paperwork to the people who cleaned my new car! More

The best customer service that I have ever seen. “Max and his boss were really exceptional in their performance. They got me exactly what I wanted in a vehicle. The answers that they provided for my “Max and his boss were really exceptional in their performance. They got me exactly what I wanted in a vehicle. The answers that they provided for my concerns we're sincere and eased many of concerns. They treated me like the extremely loyal Toyota customer that I am. Max was professional, knowledgeable, courteous, and he made me comfortable with this decision. I was surprised, but the price and finance rate we're extremely beneficial. It reflected my long standing relationship with this dealership and Toyota as a brand. It was expected, it was given, and it is appreciated. I would always recommend buying a Toyota from this dealership because of its superior staff in various departments. Finally, let me add that the customer at this dealership exceeds the customer service that most industries provide” More

Excellent Coustomer Service “Jose Sanchez give us one of the best customer service I had. Excellent person, Excellent employee.” I recommend Toyota of Carlsbad , great service, “Jose Sanchez give us one of the best customer service I had. Excellent person, Excellent employee.” I recommend Toyota of Carlsbad , great service, great people More

Couldn't have been better! My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I h My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I have had my vehicle serviced, it has been simple and efficient. I am also in the customer service industry and it takes a lot for me to be impressed by the level of customer care, so I feel it's important to give credit where credit is due! Thank you! More

Loyal customer! Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly r Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly recommend him & Toyota Carlsbad! More

OUTSTANDING EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES A EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES AND FINANCE WHICH HELPED FOR A SMOOTH TRANSACTION More

Repeat customers of Alex Ordonez - terrific expertise I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. We've been extremely pleased with Alex's product knowledge and professionalism, and while everyone typically hates the process of buying a car, Alex makes it easy because he has such comprehensive knowledgeable of the vehicles, standard and optional equipment, etc., as well as the financing options. No hassle, no pressure - a very easy process. We wouldn't hesitate to buy another car from Alex nor would we hesitate to recommend him to any of our close friends. Thanks! More

Disappointed I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude tow I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude towards them changed. It has not. First, for the last 2 years, my 2008 Highlander Hybrid limited had been having problems with the gas tank (won't fill up) then the braking system was malfunctioning. After numerous attempts to repair & thousands of dollars spent, the vehicle still wasn't repaired. Refunds were not issued in hopes to "eventually" figure out the problems & repair them. The braking system went out on a weekend evening, leaving me & my children stranded. We had the vehicle towed to Carlsbad. I requested the Sales Team & Services department work together because of all of the problems I had over the last 2 years. They did not accommodate. They knew "they had me" because my vehicle was in the shop. It was not worth repairing. The sales team wouldn't budge in price; I had to show them vehicles at Mossy to get them to budge. Moreover, once we had finally made a deal, I requested new car mats to be included, that was denied, and they wanted $200 for my old car mats. They ended up reducing the value of my car because I refused to pay for more all weather mats, a cargo net and my surf racks (that I already owned!). When I was transferring my 6 year old car mats over to my brand new Highlander, I requested my old car mats be sprayed off. The salesman looked at me like I was crazy-why should I even have to ask to have dirty old all weather car mats sprayed off before I put them in a brand new $37,000 vehicle? I was shocked that I would even have to ask this! I had to threaten to walk away from the entire deal, have my car towed elsewhere (Mossy) just to have clean car mats. They finally sprayed off my mats. Since purchasing my vehicle, I have been working with Mossy, and they have given me excellent customer service. They have taken excellent care of my vehicle. I regret not towing my vehicle & just working w/Mossy. Lesson learned. More

By far the best car buying experience I've ever had. Very genuine, not at all pushy or salesy -- listened to my needs and was very helpful. I would recommend and revisit without question. Very genuine, not at all pushy or salesy -- listened to my needs and was very helpful. I would recommend and revisit without question. More